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Mandarin Oriental, Hong Kong – reviews, photos

5.0 of 5
No.5 Connaught Road, Central, Hong Kong, China
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Mandarin Oriental, Hong Kong
Ranked #4 of 366 hotels in Hong Kong
5.0 of 5 stars 597 Reviews
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597 reviews from our community

What travellers say about this hotel
  • Best hotel(20)
  • Room service(15)
  • Harbour view(12)
  • Man Wah(9)
  • Top floor(8)
  • Captain bar(7)
  • Very nice(7)
  • Business trip(6)
  • Chinese restaurant(6)
  • Star ferry(5)
Traveller rating
    484
    84
    14
    8
    6
Only show reviews for Family (61) | Couples (171) | Business (237)
Date Rating
beijing
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“The flagship of the Mandarin Oriental Group for good reason”
5 of 5 stars Reviewed 12 February 2012 via mobile

Used to stay here all the time but circumstantially stopped going for 5 years. However when I checked in a few days ago after a long flight I was stunned not only to find that they remembered me but also all my preferences. Formalities all completed in my room. A valet arriving to take my suits for pressing without even having to ask. My shirts came back with buttons restitched because a previous hotel had mismatched the thread!! You cant teach this level of service.The barman saying welcome back.knew about my business itinerary and advised me on good places in the hotel to meet and twlk with people.Overwhelmingly impressed with this place and as a frequent Mandarin user,this is THE best.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Timeless jewel still shines”
5 of 5 stars Reviewed 11 February 2012 via mobile

We have been traveling to Hong Kong for over 30 years and have stayed at the Mandarin over a dozen times. It is like a home away from home. However, the typical home gets worn over time. Not the Mandarin. They have kept ahead of the challeges of an old building and while the rooms are small they are exceptionally well appointed and offer good technology connections etc. The service is as good as Asia can offer and the various food outlets are up to date. The Grill is completely upgraded and was wonderful for a reminiscent breakfast. Two small problems arose. First, the electronic keys were unreliable. We had to go downstairs several times. Taxis are always a problem in HK and the hotel could handle it better to make sure guests get to engagements on time, particularly at night. Small issues for the reliable Grand Dame of Asia.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
“A truly superb hotel”
5 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

The Mandarin Orinetal HK is by far the best hotel we have been fortunate enough to stay in. We had a fantatsic delux oriental suite with harbour views for six nights over Christmas. The room was suprebly appointed with every thing you would need from a spacious, grand bathroom to, warm and comfotable bedroom , large but cosy lounge and fully stocked work desk with all the stationary and electronics that you would require. We also dined in Pierre , excellent, the Mandarin Grill & Bar , superb. We had breakfast in the Clipper lounge and Cafe Causette, both wonderful. Dined also in the Chinnery , brilliant,and had many a drink in the Captains Bar and M Bar both have which have great atomospheres. For cake lovers the cake shop is a must. The most oustanding feature was the incredibly high level of service and attention to detail by all the staff. An example would be when we asked the concierge for details of how to visit the Peak , the use of the peak tram,visting the Big Buddha and the use of the cable car and the ferry to Macau and a lunch reservation in MO Macau. Not only did we get excellent advice but the concierge organised all the reservations and got all the tickets we needed. Therfore we did not need to queue at all we just had plenty of time to enjoy the experiences. I would say that you would find it very hard to find a better hotel in the world than this.

Room Tip: We ahd a lovely corner suite which meant we overlooked the harbour
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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u.s.
Senior Contributor
29 reviews 29 reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Great hotel, great service”
5 of 5 stars Reviewed 9 February 2012

We had 3 rooms early January and the service was excellent. I had some doubts about the location because it is in the financial district but after comparing it to the mainland hotels, I much prefer this location. Service was excellent, everyone extremely helpful, very easy to get around, no complaints at all.

Room Tip: Our breakfast was not included but the restaurant in the mall is excellent and I believe affiliated...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hamburg, Germany
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Excellent”
5 of 5 stars Reviewed 7 February 2012

The hotel I have most often revisited. I have always had an outstanding experience. The staff made me feel welcome every time and treated both myself and my guests perfectly. The restaurants are excellent as are the bars. And the location in Central is perfect for me. I always look forward to returning here. the one drawback is, that it can be pricey
Very highly recommended.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mandarin Oriental, Hong Kong

  • Mandarin Oriental Hong Kong
  • Mandarin Hong Kong
  • Hong Kong Mandarin Oriental
  • Hong Kong Mandarin
Address: No.5 Connaught Road, Central, Hong Kong, China
Price range (per night):* INR28,757 - 38,732

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