This has become my corporate hotel and so I stay here on trips to HK, whereas previously my choice was the W Kowloon which I find excellent. On the advise of a knowledgable colleague I always ask for a renovated room - the hotel is undergoing some refurbishing so they say it can be noisy during the day, but I don't know as i am out for business - and they are quite nice. Comparable to say a Westin or a Sheraton - standard, pleasing lighting, furniture, large flat TV, large shower area (no tub, but I don't care for those) etc. I do not do the buffet breakfast so no comments, and the room service menu is reasonably diverse. Room service is always quick and the service pleasant, also at the front desk. All in all it could be a great, standard business hotel.

The two main drawbacks for me are:

1. Location - it is not so much the distance - most commercial buildings and areas are a 10-minute cab ride away - as that it being near the convention center, does not offer the usual HK possibilities of walking down a street full of eateries, bars, shops or even a convenient mall or a 7-eleven if you want to pick up something. You are really out in a little island within the island.

2. Gym - the hotel does not technically have one. You can walk over to an adjacent building in the complex by traversing the roof connecting the two - a 7-8 minute walk - to a private, members only club which lets hotel guests use its facilities. The issue is that this haughty club refused to let me in without my shoes. I do not pack shoes as i do not engage in activities that need them, and not only has this never stopped me, in some hotels I get shoes with fresh insoles. Of course this is a club and entitled to its snobbish rules, but the issue would not exist if the hotel had its own fitness center.

#2 could potentially be solved and that would bump it up to a 4, but #1 is what it is, so I doubt I could ever review it higher than this.

Last visit 12 months ago - little has changed, even refurbishment continues with some disturbance during the day - good situation, everything works, good shower - same noisy lobby.

My daughter and I stayed here for four nights over the new year period. The staff really make this hotel exceptional, especially on the club level. They looked after us so well and nothing was too much trouble. The food and drinks were also fantastic, in the restaurant as well as the executive floor. Try the freshly made egg puffs at the waffle station at breakfast. They are truly worthwhile. My four year old daughter was treated like a princess and unlike other club lounges, she was made to feel very welcome. I highly recommend Kelly and all her club lounge team. Now we know of this place, we won't be staying anywhere else!

This hotel is everything you expect from a 5 star hotel and more. The views are fantastic, the service impecable, and the room service dim sum was simply delicious!!