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W Hong Kong – reviews, photos

5.0 of 5
No.1 Austin Road West, Kowloon Station, Hong Kong, China
Hotel amenities
W Hong Kong
Ranked #13 of 366 hotels in Hong Kong
4.5 of 5 stars 820 Reviews
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820 reviews from our community

What travellers say about this hotel
  • Airport Express(45)
  • Elements mall(20)
  • Very nice(19)
  • Train station(15)
  • Room service(15)
  • Best hotel(14)
  • Bliss spa(12)
  • Tsim Sha Tsui(8)
  • Star ferry(8)
  • Nathan road(8)
Traveller rating
    554
    199
    42
    15
    10
Only show reviews for Family (87) | Couples (269) | Business (199)
Date Rating
Hong Kong, China
Contributor
20 reviews 20 reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
“chic & modern - with signs of age”
4 of 5 stars Reviewed 14 February 2012

To be fair, I'm generally not a fan of the W Chains - personal preference, the crowd is too chic and trendy for me, and I usually feel a little out of place, but i have to say at W Hong Kong, the partying crowd is pretty well separated from the hotel guests, which was a huge plus for me.
I've stayed at W hong Kong a total of two times - and both times my stay was pleasant, though definitely not wow.

What I liked
-room service is devine
-bliss spa - large and great views of the city while youre in the changing rooms
-spacious rooms
-amazing bed

aspects that needed improvement
-actual spa treatment, just not up to par compared to bliss in the US
-shower floods bathroom
-welcome desk - mistakenly thought my reservation was only for one night, which, I could forgive, what was unforgivable was that after i corrected them (right at check in) that very same night an express check form was slipped under my door, i thought i made it clear i was staying two nights?

W Hong Kong is good, but there are definitely room for improvement.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cchen0204 about W Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Hong Kong, General Manager at W Hong Kong, responded to this review
21 March 2012
Hello cchen0204, I am disappointed to know that your experience was imperfect, please accept my sincere apologies for the shortfalls you have experienced, which were definitely not what you (or anyone) would expect to receive at W Hong Kong.

Regarding the shower drainage; I have shared your comments with our Chief Engineer who has now resolved the problem with that room. I have also discussed your valuable feedback with our Director of Style (Executive Housekeeper).

I was concerned to learn of your disappointment with our spa treatment and this has similarly been shared with the concerned department head, as has the inaccuracy of your reservation and other challenges you encountered in our Welcome area (Front Desk).

I do hope we may have the chance to show you the improvements we are making. Should you choose to return to W Hong Kong, please feel free to contact me directly so I may personally ensure we make right previous wrongs for you.

Thank you again and I hope to welcome you back to our world of Wow very soon.

Sincerely,

Peter Hildebrand
General Manager
W Hong Kong
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Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
“A very nice hotel”
5 of 5 stars Reviewed 13 February 2012

A very nice hotel, as what I expected from a W. Quite spacious room and bathroom for hong kong standard. A modern and stylish interior typical of W. Friendly and helpful staff. Tried the bliss spa, very impressed with the location on the top floor, and the facial was relaxing.

However, the location is quite secluded, other than the element shopping mall adjoining the hotel. Taking MTR is a hassle. Not a good choice if you are a tourist coming to hong kong to shop. But I stayed there with a couple of my girlfriend for girls' trip, and we found the hotel excellent.

  • Stayed July 2011, travelled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mswendy about W Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Hong Kong, General Manager at W Hong Kong, responded to this review
17 March 2012
Hello mswendy,

Thank you for taking time to share your experience with us. I am delighted to learn that you had enjoyed your stay with us at the W Hong Kong and most of the aspects met your expectations. It is great to know you pampered yourself at Bliss – our amazing spa on the 72/F.

mswendy, complimentary shuttle bus is available from W Hotel to Tsim Sha Tsui area every 30 minutes between 09.00 hrs – 20.00hrs at first-come-first-served basis. The subway connects the hotel to other locations both in Kowloon and Hong Kong side for shopping, sightseeing or financial center in roughly 10 minutes, yet we understand it does take longer at the peak hours.

mswendy, please accept my gratitude for your valuable time taken to share your feedback with us and I am very much looking forward to welcoming you back to our World of W in a very near future!

With warm wishes,

Peter Hildebrand
General Manager
W Hong Kong
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Titusville, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Amazing”
5 of 5 stars Reviewed 11 February 2012

Absolutely one of my favorite hotels. The room we had was not huge and was on the "highway" side of the building but it was high enough that the view was not a problem. Very modern, clean furnishings. The bathroom is oddly open to the bedroom but with a sliding wall that closes for privacy. Very convenient to airport shuttle as it sits over the station.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ben M about W Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Hong Kong, General Manager at W Hong Kong, responded to this review
17 March 2012
Hello Ben M,

Thank you for taking the time to share your experience after your recent visit at W Hong Kong and I am pleased to learn that you have enjoyed your stay.

I do hope that we have the opportunity to welcome you back to W Hong Kong in the future and do feel free to contact me directly in this case. We are very much looking forward to welcoming you back.

With warm wishes,

Peter Hildebrand
General Manager
W Hong Kong
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Singapore
1 review
“Fantastic Hotel”
5 of 5 stars Reviewed 7 February 2012

Excellent location (both in relation to the airport and HK island), very friendly staff always ready to help out, nice gym (with a view) and a high quality breakfast you would expect from the W. And of course amazing views, especially if you get a water-facing room. All in all a top class hotel, highly recommended.

Room Tip: Upgrade/request a room facing the water.
See more room tips
  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marcus W about W Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Hong Kong, General Manager at W Hong Kong, responded to this review
17 March 2012
Hello Marcus W,

Thank you for taking the time to share your experience; I am pleased to learn that you had a fabulous stay with us at the W Hong Kong. It is always a pleasure to receive comments on how our talents created memorable and exceptional experiences for our guests time after time.

It is great to know enjoyed Sweat – gym on 73/F and also wowed your morning tastebuds in our Kitchen Restaurant while you were here. Sincere gratitude for the positive comment on experience of our W service culture.

Marcus W, sincere thanks for your support to W Hong Kong and we are very much looking forward to welcoming you back to our World of W!

Thank you,

Peter Hildebrand
General Manager
W Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benidorm, Spain
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Not too Wow”
4 of 5 stars Reviewed 7 February 2012

W Hong kong is a trendy, cool, great decorations hotel like others W hotel. Located in Kowloon by harbor , get upgraded to Room with harbor view but I wish I get my original room with city view, look over Kowloon which is much better view than harbor view. Great location, only few minutes walk after get of from Airport Express at Kowloon Station. The Staffs are very helpful, Free Shuttle bus to go around. shame about the pool, its closed, which is very disappointing, over all is a great stay, a bit expensive tough.

  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask karim_sie about W Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Hong Kong, General Manager at W Hong Kong, responded to this review
17 March 2012
Hello Karim_sie,

Thank you for taking the time to share your experience; I am pleased to learn that you had a wonderful stay with us at the W Hong Kong and apologies that the pool was closed for annual maintenance during your stay, but pleased to advise it is now open as the warm weather approaches (along with a fresh new menu at our poolside cafe – Wet Deck).

Please accept my sincere gratitude for your valuable time taken to share your experience with us, and I am very much looking forward to welcoming you back to our World of W in a very near future!

Thank you,

Peter Hildebrand
General Manager
W Hong Kong
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Additional Information about W Hong Kong

  • w Hotels Hong Kong
  • w Hotel Hong Kong
Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Price range (per night):* INR16,998 - 25,301

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