Been to Chongqing so many times and every time I chose this intercontiental, but this time, it hurt me hardly!
This time, when I arrived the hotel, no one informed me that a municipal construction is in progress around the hotel which could possiblly lead to noises in the night.
Unfortunately, my room was arranged just at the side of construction, you can't feel the noise in the day time, but the night mare came in the night.
just at the 4:00 AM, I was waked up by shock wave of the construction and I called the Front desk, but they just say sorry without any action. moreover, when the second time I called, the staff told me: sir, since you were awake, we recommend you to wrap up you luggage and we can offer you another room!
what a ridiculous service!
and the next morning, when I had breakfast with collegues, we spent 20 minutes to waiting for a cup of coffe!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 September 2011
Dear MCJ Chengdu
Thank you for sending your comments about your stay with us in May and the construction around the Hotel. Unfortunately we were also given very little notice about this project too and I am very pleased to advise you its now finally finished and the City Govt's plan to enhance the beauty of the City Centre is looking much better. I was very sorry to hear your were woken up in the night and can understand how important a good nights sleep is. I hope you will give us another chance when you come back to Chongqing, it is really much quieter now.
Thank you again and hope to meet you in Chongqing
Kind Regards
Sharon Fraser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC