Very good hotel for the material elements: room, location, building

Very poor when it comes to listen to an hotel customer simple need.

After a day walk, my wife and I could not use the long-awaited (pretty good) swimming pool; we were not allowed as customers to swim without a swimming hat (which is fine and we do accept any policy as long as solutions are provided). What we did not accept is the strange tough tone of so-called hotel "management" (police like) of "you have to buy a hat" (by principle, it should be included in room price, or even like in mannay places, few should be available for customer tourists or if you did not have your purse that day with you..., solutions should always be found to satisfy a customer... like we put on hotel bill, like here a spare one, like "yes you could use for once a shower hat" as proposed, like "we are very sorry" but...). By the way, no where when we book, a specific policy was mentionned... So if you use any of their restaurant, make sure the table is included (joke) ;) In fact, it is not such a big deal, it is more the police tone and the "wall", the no-listening attitude, the no-offered-solutions from hotel management that disappointed us deeply than the initial incident.

It took 20 mns to get down our bagages from the room to our taxi. Not acceptable at all.

I had a one one stay in Chonxqing and this hotel was selected by my colleague.

As a hardcore business traveller it is always a pleasure to find a hotel that appeals to the needs of a busy and usually weary traveller.

I stayed in a beautiful and spacious roomon the 38th floor. The bedroom was new and tastfully decorated. With the temperature soaring into the high 30's (celcius) the airconditioning worked a treat and I enjoyed a wonderful sleep in a cool, quiet, dark room (great blockout) curtains with a wonderfully comfortable bed.

The bathroom was excellent with a bath and shower and there was a good supply of quality toiletries.

There is a well equipped gym with very modern gym equipment.

The restaurants were good with a good selection of quality food and the breakfast bufftet offered a godd mix of european and asian foods with an egg station aswell.

Finally, whilst the english of the staff was not outstanding, they were annd very helpful and friendly.

I will definitely staff again !

This hotel is centrally located in the main area of Chongqing. It is over the road from the Marriott, three blocks from a major pedestrian mall and within walking distance of many many tourist things.

The room was large, with all things you would expect for a 5star hotel - large comfortable bed (not hard! and also with a selection of pillows), great bathrooms with separate shower and bath, desk and fridge. I had a suite room with a separate dining/kitchen area and lounge with tv.

The service was very good, with front reception staff speaking good english and also the concierge could tell the taxi driver where to go. The hotel has many bars, restaurants, cafes, fast food, markets, etc all within a block or two - so everything is close and easy to get to. There is also a train station close by.

I did not use the facililities or restaurant in the hotel, so can't comment on them.

Stayed here for 5 nights in 2008. The room was amazing, one of the best I have ever stayed in and for less than 60 euro a night. The hotel is right in the middle of the city, close to everything. The staff we always helpful and the bath in the room was amazing.

Highly recommended