not a lot to do up north where the parkside is located. its close to the bird nest and other olympic sites, but no entertainment close by, just some standard restaurants. service is soso, took a while until someone showed up to bring the handle that allows to open the windows (you gotta ask for that) rooms okay but a bit old looking and not super clean. would consider other hotels in future.
breakfast not good, not enough choices.

I was so thankful for the care and time given to my request to trace a lost pair of glasses on a flight from Kunming to Beijing. The personal attention of Nicholas Wang was vital in their recovery. He arranged everything! He and his team do an excellent job in customer care. This was our second stay at the hotel, with easy access to the airport and we thoroughly recommend it. The rooms are very comfortable and spotless.

I'm a regular customer of this hotel, because I don't have choice as it's close to my company's BJ office, but everytime I am desappointed in such a poor management. I can't believe this hotel has been running for a few years already and experiencing such bad time each of my stays.

So I would say that executive rooms and lounge are nice. Gym/pool equipement is good enough. The job was well done at the begining.

Then all the rest is lower than what should be expected from international 4 stars hotel:

Staff attitude is not nice (not polite nor smiley, everything is slow, no idea about theis own Marco Polo fidelity program at the front desk). English language is too poor. (front desk, room service...)

Rooms are a bite noisy (room to room, street noise, corridor noise)

Room service menu is very limited, and listed products are not even availble.
I ordered 1 cod fish, and a Thai beer at 21.25. Then the room service girl had to call me back 3 times : to tell me that the food I ordered was not available, to check how I'd like my burger to be cooked and to tell me that the beer I ordered was not available (this beer is on the menu for one year but has never been available).
Then I confirm the food is bad (my burger meat was not cooked and side salad was warm). I couldn't eat it so that a manager dare to cancel my order. I didn't even ask a replacement.
At lunch I went to the buffet restaurant, where :
- suchi looks dry (I could see a waitress spraying water to refresh the food),
- one of the cook refilling was smelling like an ashtray,
- I had to wait 20 minutes to get my drink delivered once the waitress hardly understood my order(and I can speak mandarin...),
- the breakfast in executive floor is acceptable but doesn't provide any good surprise, while I remember the smells of smokes and slow service attitude of the main breakfast restaurant).

In the Gym; again, the equipment is nice, but :
- there were no small towels (once the staff realise that this deosn't existe anymore, I was given a large towel that smel like dust),
- the drinking water has a bad taste,
- the satellite tv on run mill (with no french chanel like everywhere in the hotel) was not receiving signal properly,
- lightning is bad,
- decoration looks ageing and dusty in the gym lobby.

I have to check out tomorrow, and I know that I will experience a front desk staff who doesn't understand a proper english, that will not look at me and talk in chinese to his collegues in a unpolite way.

Then I will have to take a limousine car because of unavailable taxi to drive me to the airport on time...

Stayed here for a number of weeks for business while in Beijing and although the room itself is quite nice and spacious, only stay at this hotel if your destination is somewhere around the Olympic park AND if you can speak Mandarin.

Room: nice and spacious, although make sure you ask for non-smoking room. Higher floors have nicer rooms. Internet connection is flaky sometimes, specially when the hotel has high occupancy

Service: the staff in general dont speak English, even the staff at front desk or concierge

Facility:
Gym - decent enough gym, never tried the pool as it always have many kids swimming in it.
Breakfast / restaurant - decent breakfast selection, but again.... the staff dont speak much English so it can be quite frustrating even just trying to order coffee or ordering your egg. Dinner buffet is expensive, you might as well go out to a fine dining restaurant
Room service selection is VERY limited and again - if you do not speak Mandarin, ordering a room service is like ordering a pot of luck, you can just hope when the meal arrives, it is the correct order.

Transportation: give yourself additional 30 minutes for waiting time if you need to catch a taxi from this hotel as somehow taxis do not like coming to this hotel and many taxi drivers are not familiar with this hotel.

Overall: would not stay at this hotel ever again unless I have to and this hotel is not at ideal location if you are in Beijing for vacation as it is quite far from all the tourist attractions so you can end up being stuck in Beijing traffic for hours.