This was my fifth time in China but my spouse's (and our baby's) first time in Asia. The fast-changing pace of China never ceases to amaze me. I've learned to expect something new(er) every time I visit but this time I was really anxious because I wanted my husband to really enjoy his first Asian excursion. AND, we were bringing our 10-MONTH OLD BABY (and about 6 large pieces of luggage, 5 of which were for the baby! lol) so my anxiety level was HIGH. First, the location of Raffles is the BEST. The only other hotel that rivals this location is the Beijing Hotel (right next door) but I had heard from other colleagues that service and decor at the BH has gone down despite the increasing room costs. Second, Raffles has the best location in terms of being able to walk to sights, shopping and restaurants quite easily. Getting a taxi on Donchang-An boulevard is next to impossible unless it is from a hotel. Plus, we didn't want to have to take a taxi everywhere to go anywhere so this hotel held the maximum amount of sightseeing and eating capabilities in walking distance. *WARNING TO NON-CHINESE SPEAKERS: staying at a handfull of well-known hotels is vitally important as most taxi drivers do NOT speak a lick of English so being able to say "Raffulo Hotel" (pinyin for Raffles Hotel) got us BACK from the restaurant -or whatever site we were visiting- to the hotel. Third, we really needed a room that had a separate bedroom from the living room so the baby could take her naps in peace and Raffles had a large Executive Room that suited our needs perfectly without adding much to the price of a regular room. Although we brought our pack-n-play, it was completely unnecessary as the hotel had a Graco Pack-n-play and a beautiful crib set of frilly sheets and blankets all set up for us when we checked in! The mini-bar had a medium size fridge which allowed us to store our one-week supply of baby formula (from the U.S.) as well as an ample supply of bottled water to mix it with. Oh, this in ADDITION to greeting us at the airport with a valet that actually COLLECTED ALL OF OUR LUGGAGE (yes, all six pieces, plus the stroller, our pack-n-play, and our portable bassinet) and SPED us through an "expedited" Customs line to a VIP parking lot underneath the airport where a chauffeur-driven, luxury, large Audi WITH AN INFANT CAR SEAT awaited us! This hotel REALLY knows how to accommodate infants and parents! We felt like celebrities staying here (we aren't). The breakfast buffets were fantastic, with a nice mixture of Asian and Western offerings, self-serve and made-to-order. The seating and service was immediate every morning, with coffee served piping hot immediately and with utmost courtesy (and English-speaking staff). In fact, after the first morning, the staff would fetch the infant seat upon our entering the breakfast room every morning after that. They never rushed us out, either, especially since feeding a baby makes breakfast a two-hour event! Our executive room was always in top notch condition after maid service and any requests were acted upon within 5-10 minutes. Our room had a large foyer, a living room, separate bedroom and large bathroom with two entrances with separate toilet room and bidet. We didn't eat dinner here because there are so many other choices in Beijing for traditional fare such as Peking Duck and Mongolian hot-pot that we wanted to get to. And, at the end of our stay, we got the same VIP treatment going back to the airport as we had on our arrival. I cannot recommend this place highly enough. The only upset was on the last night of our stay, some heavy and LOUD construction work went on until 2AM!! We called the Front Desk and the manager apologized but said there was nothing he could do about it since it was construction belonging to another building (unrelated to the hotel) but sent up two pairs of earplugs for us and offered to change our room. But with a baby changing rooms at 2am was not an option. I guess there are some negatives to the industriousness of the Beijingers (2am?) but all in all, the best place to stay for location, pampering comfort and letting someone else do all the planning and forethought! Will definitely come here again next time in Beijing!
Room Tip: Call ahead and speak to someone at the hotel to ensure getting a room in a good location with any sp...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 February 2012
Dear Madame,
We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on Tripadvisor.
Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We agree that location and the condition of facilities are extremely important to our guests but we also believe that in the end it is the personal touches that make the difference. We are in “the people business” after all. Hence, we were happy to read that you felt that Raffles offers the best location in terms of restaurants, shopping and tourist sights. BUT, we were even more delighted to learn that you enjoyed our personalized services, e.g. airport pick-up and drop off, baby car seat and baby amenities.
On the other hand we were disappointed to learn about the upset on your last night with us. Construction noise at 2 a.m. in the morning is certainly an unpleasant experience and we would like to sincerely apologize for that. We hope that this will not prevent you staying at Raffles Beijing again in the future. We certainly are very much looking forward to welcoming you again.
Warm wishes,
Matthias Al-Amiry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC