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Raffles Beijing Hotel – reviews, photos

5.0 of 5
No.33 East Chang An Avenue | Dong Cheng District, Beijing 100004, China
Hotel amenities
Raffles Beijing Hotel
Raffles Beijing Hotel
Raffles Beijing Hotel
Raffles Beijing Hotel
Raffles Beijing Hotel
Raffles Beijing Hotel
Ranked #11 of 3,950 hotels in Beijing
4.5 of 5 stars 489 Reviews
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489 reviews from our community

What travellers say about this hotel
  • Forbidden City(69)
  • Breakfast buffet(14)
  • Tiananmen Square(14)
  • Very nice(12)
  • Great wall(11)
  • Writers Bar(8)
  • Great location(8)
  • French restaurants(6)
  • Swimming pool(6)
  • Well trained(4)
Traveller rating
    307
    114
    50
    13
    5
Only show reviews for Family (63) | Couples (138) | Business (72)
Date Rating
oxford
Senior Contributor
47 reviews 47 reviews
Reviews in 31 cities Reviews in 31 cities
87 helpful votes 87 helpful votes
“Beautiful hotel, great service, good location”
4 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

Raffles have taken over this iconic building from the old Beijing Hotel. The lobby is gorgeous and so is the whole front building of the hotel. There is an atrium and that leads onto a very modern coffee shop which I didn't like in atmosphere - it does not fit to the concept of the hotel at all but saying that - the service is excellent. Raffles has some wonderful staff and that makes the stay wonderful. I loved the rooms and both the new and old rooms are beautiful. I didn't like the view from the new rooms, you look onto a building site and that needs to be changed pronto! It is a really ugly view. The bathrooms in the old wing need to be upgraded - they do not match the beauty of the room. All in all, this is a very special hotel in many ways with some minor problems to make it world class.

Room Tip: old building great views and old bathrooms new rooms fantastic in all respects but poor views
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lalalee about Raffles Beijing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles Beijing Hotel, General Manager at Raffles Beijing Hotel, responded to this review
8 February 2012
Dear Guest,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing and we appreciate you having taken the time to share your experience with us on TripAdvisor.

We understand that some of our guests prefer our rooms in our heritage building others like the rooms in the auxiliary wing better. Thus, we were delighted to learn that you loved the rooms in both buildings.

We have also noted your comments regarding the ugly view from some of the windows at the back of our building and would like to mention that the construction behind Raffles Hotel is entering its final stage and will be completed end of February. The area then will be re-vegetated and we are confident that after the tree planting the view will be a pleasant one again.

We trust we have an opportunity to welcoming you again to Raffles Beijing.

Sincerely,


Matthias AL-Amiry
General Manger
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NYC, NY
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
“THE BEST location, services, amenities”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

This was my fifth time in China but my spouse's (and our baby's) first time in Asia. The fast-changing pace of China never ceases to amaze me. I've learned to expect something new(er) every time I visit but this time I was really anxious because I wanted my husband to really enjoy his first Asian excursion. AND, we were bringing our 10-MONTH OLD BABY (and about 6 large pieces of luggage, 5 of which were for the baby! lol) so my anxiety level was HIGH. First, the location of Raffles is the BEST. The only other hotel that rivals this location is the Beijing Hotel (right next door) but I had heard from other colleagues that service and decor at the BH has gone down despite the increasing room costs. Second, Raffles has the best location in terms of being able to walk to sights, shopping and restaurants quite easily. Getting a taxi on Donchang-An boulevard is next to impossible unless it is from a hotel. Plus, we didn't want to have to take a taxi everywhere to go anywhere so this hotel held the maximum amount of sightseeing and eating capabilities in walking distance. *WARNING TO NON-CHINESE SPEAKERS: staying at a handfull of well-known hotels is vitally important as most taxi drivers do NOT speak a lick of English so being able to say "Raffulo Hotel" (pinyin for Raffles Hotel) got us BACK from the restaurant -or whatever site we were visiting- to the hotel. Third, we really needed a room that had a separate bedroom from the living room so the baby could take her naps in peace and Raffles had a large Executive Room that suited our needs perfectly without adding much to the price of a regular room. Although we brought our pack-n-play, it was completely unnecessary as the hotel had a Graco Pack-n-play and a beautiful crib set of frilly sheets and blankets all set up for us when we checked in! The mini-bar had a medium size fridge which allowed us to store our one-week supply of baby formula (from the U.S.) as well as an ample supply of bottled water to mix it with. Oh, this in ADDITION to greeting us at the airport with a valet that actually COLLECTED ALL OF OUR LUGGAGE (yes, all six pieces, plus the stroller, our pack-n-play, and our portable bassinet) and SPED us through an "expedited" Customs line to a VIP parking lot underneath the airport where a chauffeur-driven, luxury, large Audi WITH AN INFANT CAR SEAT awaited us! This hotel REALLY knows how to accommodate infants and parents! We felt like celebrities staying here (we aren't). The breakfast buffets were fantastic, with a nice mixture of Asian and Western offerings, self-serve and made-to-order. The seating and service was immediate every morning, with coffee served piping hot immediately and with utmost courtesy (and English-speaking staff). In fact, after the first morning, the staff would fetch the infant seat upon our entering the breakfast room every morning after that. They never rushed us out, either, especially since feeding a baby makes breakfast a two-hour event! Our executive room was always in top notch condition after maid service and any requests were acted upon within 5-10 minutes. Our room had a large foyer, a living room, separate bedroom and large bathroom with two entrances with separate toilet room and bidet. We didn't eat dinner here because there are so many other choices in Beijing for traditional fare such as Peking Duck and Mongolian hot-pot that we wanted to get to. And, at the end of our stay, we got the same VIP treatment going back to the airport as we had on our arrival. I cannot recommend this place highly enough. The only upset was on the last night of our stay, some heavy and LOUD construction work went on until 2AM!! We called the Front Desk and the manager apologized but said there was nothing he could do about it since it was construction belonging to another building (unrelated to the hotel) but sent up two pairs of earplugs for us and offered to change our room. But with a baby changing rooms at 2am was not an option. I guess there are some negatives to the industriousness of the Beijingers (2am?) but all in all, the best place to stay for location, pampering comfort and letting someone else do all the planning and forethought! Will definitely come here again next time in Beijing!

Room Tip: Call ahead and speak to someone at the hotel to ensure getting a room in a good location with any sp...
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wrldtrvlrNYC about Raffles Beijing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles Beijing Hotel, General Manager at Raffles Beijing Hotel, responded to this review
5 February 2012
Dear Madame,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on Tripadvisor.

Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We agree that location and the condition of facilities are extremely important to our guests but we also believe that in the end it is the personal touches that make the difference. We are in “the people business” after all. Hence, we were happy to read that you felt that Raffles offers the best location in terms of restaurants, shopping and tourist sights. BUT, we were even more delighted to learn that you enjoyed our personalized services, e.g. airport pick-up and drop off, baby car seat and baby amenities.

On the other hand we were disappointed to learn about the upset on your last night with us. Construction noise at 2 a.m. in the morning is certainly an unpleasant experience and we would like to sincerely apologize for that. We hope that this will not prevent you staying at Raffles Beijing again in the future. We certainly are very much looking forward to welcoming you again.

Warm wishes,

Matthias Al-Amiry

General Manager
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Gold Coast
Senior Contributor
43 reviews 43 reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
“It lives up to it's name”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

It's hard to resist the name Raffles! As part of a Virtuoso Tour of Tibet my last destination was Beijing and the wonderful Raffles Hotel. Every part of the hotel lived up to it's legendary name, the rooms, food and service were all excellent and set in immaculate surrounds.
The Beijing Raffles is situated within walking distance of the Forbidden Palace and Tian'anmen Square and when you need a break from all the amazing history and culture the shopping is only a street away. I can't wait to go back 3 days is not enough for this amazing city.

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by AnkiGoldCoast for Beijing
Ask AnkiGoldCoast about Raffles Beijing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles Beijing Hotel, General Manager at Raffles Beijing Hotel, responded to this review
3 February 2012
Dear Madame,

First, I would like to express my personal gratitude for the time you have taken to share your thoughts with us on TripAdvisor.

Second, on behalf of Raffles Beijing Hotel, I would like to say a belated “thank you” and express my sincere appreciation for your stay with us.
It is always a great pleasure and extremely rewarding to receive positive and encouraging remarks such as yours. We are delighted to learn that you enjoyed your time with us at Raffles and the culture, history and shopping Beijing has to offer. We are very much looking forward to welcoming you again in the not too distant future.

Warm regards,

Matthias Al-Amiry

General Manager
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Alamo, California
1 review
1 helpful vote 1 helpful vote
“Best Ever!”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

We stayed at Raffles Hotel for about 4 days in Beijing in June 2011. Bella Bai, the concierge was wonderful. All the hotel employees were so nice and kind to my family of 3 children, a grandfather and us. When my sister had a late check-in (10pm) they were extremely helpful. The breakfast buffets were wonderful. The bowling alley was fun. The ambiance was wonderful. Most of all, the service was impeccable at every level.

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alix_12 about Raffles Beijing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles Beijing Hotel, General Manager at Raffles Beijing Hotel, responded to this review
30 January 2012
Dear Ladies and Gentlemen,

We are delighted to learn that our services and facilities exceeded your expectations during your stay with us in June 2011. We have noted your positive comments about Bella and we are certain Bella will be extremely happy to learn about your words of praise. We are hoping to welcome you back to Raffles Beijing.

Warm regards,

Matthias Al-Amiry
General Manager
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Singapore
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“A Wonderful addition to wonderful Beijing”
5 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

A group of us visited the city of Beijing to celebrate Christmas last December. Two of us have never been to China and were very skeptical about what to expect in terms of culture and accomodation. We decided to be safe and book Raffles Beijing because we were proud of the Raffles brand name as Singaporeans. It was indeed a wise choice! From the check in all the way to check out , we were treated like royalties. I guess this hotel is used to catering to VIPs and celebrities. Pity we didn't meet any while we were here though! Surprisingly , most of the staff have no problem understanding "Singaporean" chinese even though they converse in the thick beijing accent. In fact, alot of them speak english very well, which is a plus for us..usually when we visit a country we will just dump our luggages in the room and dash to the nearest shopping mall. This time though, the interior of the hotel and the rooms were so delicate that we took pictures from the lobby all the way up to our rooms. Our well warmed room made it cozy as compared to the freezing cold outside. Being located in a very accessible location helped too.the subway was literally at our doorstep. there were many malls down the street with international brands that we are all familiar with like Zara, H&M etc, and eateries like yoshinoya, McDonalds, dairy queen etc for those not brave enough to try their local delights at Wang fu jing food street ..and for those who do not feel like experiencing the cold before breakfast , we recommend trying the buffet breakfast at their restaurant - east 33. The price was quite reasonable for the spread and the ambience . There is also a gym and a indoor pool in the hotel but we didn't manage to try them due to our tight schedule, but we will be back for sure to try them! All in all, a wonderful addition to our 1st visit to Beijing. Well done, raffles!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask YuenYing about Raffles Beijing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles Beijing Hotel, General Manager at Raffles Beijing Hotel, responded to this review
30 January 2012
Dear Ladies and Gentlemen,

First and foremost, we would like to thank you for selecting Raffles Beijing Hotel based on the excellent reputation of our “mother ship” The Raffles Singapore.

We are truly delighted to learn that you enjoyed your recent visit tremendously. Your positive remarks are gratifying and encouraging for our all our colleagues to continually enhance their performance.

We are very much looking forward to welcoming you again to Raffles Beijing in the near future.

Warm wishes,

Matthias Al-Amiry
General Manager
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Additional Information about Raffles Beijing Hotel

  • Raffles Hotel Beijing
  • Beijing Raffles Hotel
  • Raffles Beijing
Address: No.33 East Chang An Avenue | Dong Cheng District, Beijing 100004, China
Price range (per night):* INR10,644 - 19,896

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