I have been staying with my family here for almost two months. On the very first day when I moved in, I noticed that the internet was extremely slow and flaky. I notified the front desk immediately and they promised to resolve the issue ASAP. After one week, I didn't notice any difference, so I called again and was told that the issue could not be resolved any time soon. It's been two months now and the internet is still extremely slow. My VPN got disconnected every 2-5 minutes and I cannot get any work done at this hotel.

We stayed at the Somerset Zhongguancun over the Christmas holidays and chose these serviced apartments because of the proximity to our son's university. We booked a 2 bedroom apartment to give our son a break from residence life and treat him to some "home cooked" meals. We were very happy with all aspects of the hotel: the service, size of the suite, amenities for cooking and doing laundry, access to supermarkets and other shopping. We opted to include breakfast with our stay and the staff was very good to provide us with some small amounts of ingredients such as spices for our own cooking.
Though not central to many tourist attraction, the metro is just a few steps away and RMB 2.00 allows you to use the whole system.

check-in:
efficient and smiling staff attended to our luguage and rooms. the experience was pleasant but a tad too long.

room:
we had a 2 bedroom suite. not as spacious as the ascott beijing but good enough for the 4 of us. there's a balcony from the master bedroom. there's almost more television channels in this apartment.

breakfast:
very disappointing with no egg station, no wholemeal bread, only white bread, sad-looking pastries, salad, fried noodles and other chinese food that's bland and oily.

location:
convenience stores and many food joints just round the corner or a street away. although this apartment is further form the city, it was only 15mins ride from summer palace. catching a cab was difficult, so you will need to walk out to the main street to get one. if you are ok with bus and trains, they are close by as well.