This was the last of our hotels on our Travelsphere tour. The staff were rude from the moment we arrived. Our room was very peculiar - it has the washbasin in a cubicle in the hallway, outside the bathroom, as one enters the room! The room was small and dark made even more so by the fact that the two lightbulbs were not working. These were (1) over the washbasin mirror (in the cubicle) and (2) on the desk also by a mirror. Despite asking FIVE times for the bulbs to be replaced only one was actually done eventually, by the desk. So in the end we removed a bulb from one of the ceiling lights and replaced the bulb over the washbasin. We still had a dark room but at least we could now see in the mirror! We asked three of the reception staff for envelopes but they either pretended they didn't understand or said they didn't have any. Our guide had better luck and got us some. Our final dinner was in a really lovely room downstairs but spoiled by surly staff who obviously did not want to be there and were practically throwing the dishes on the table. Breakfast was a strange selection - there were chips in one of the containers, probably to cater for European taste?! We wouldn't go back nor recommend this hotel to anyone.
- Rainbow Hotel Beijing
