I travel a lot for business (about 60-70% of the year) and have stayed in different hotels of different levels throughout the world. It is a good 4 star hotel, priced for business, with very good service. I would definitely only stay here for business and only if that was mostly based on West side of Beijing. Even though I didn't like the reviews, chose to stay here because I was attending conference in hotel, and wanted to avoid morning traffic. Read on for details
I stayed in Standard room on 22 floor and price was 778 RMB per night including breakfast and 15% tax.
Check-in was fast and smooth, was told that room would only be ready in 30 minutes, and was immediately given a voucher for drink at lobby lounge cafe with out having to ask. After 10 minutes was informed that room was ready.
Room and bathroom were clean and in very good condition. Has definitely been refurbished in last couple of years. Carpet was spotless, and none of the furniture was damaged or showing signs of wear and tear. No smell of smoke. TV has HBO, CNN, CNBC and AsiaNews English channels - not always the case in Chinese hotels. Internet is average speed, and is via Ethernet cable only, which is standard in China, and why I travel with mini WiFi router so that I can get connectivity on BB and mobile as well as laptop. Even though it was not a business room there is a 2 pin European outlet at desktop level which is connected to UPS and another one below. Because outlet is on UPS, this means that laptop will have power when you leave room and power supply is stable. A/C (heating and cooling) worked perfectly. Room is a bit dark. Bed was comfortable, pillows are a bit thin but I like this, no noise pollution.
Most important (for me!) shower a) water got hot very quickly, b) strong pressure, c) head could be set at any angle and stayed there, d) could set the temperature without issue (no boiling or freezing only issues) and e) temperature didn't change.
Food. Breakfast is fine, Asian and Western mix, but nothing special. Try the Nikko in Jakarta if you want an amazing spread. Restaurants and bars are expensive, and mini bar is very expensive, but there is Carrefour 2 minutes walk across the road.
Service is excellent. As well as positive check-in experience, housekeeping was very efficient and fast (picking up laundry, sending extra towels etc.) I ran out of business cards, and went down to business center for assistance. Within 10 minutes a graphics guy had arrived and staff assisted with translating.
Location is not good for 'famous' Beijing tourist sites, but is 10 minutes walk from Beijing planetarium, museum of paleontology and Beijing Zoo. I have seen the major Beijing sites so decided to try the planetarium. 10RMB (~$1.5) for entrance, and 45RMB (~$7) for space theater. There are also 3D and 4D theaters. Almost all the exhibits are marked in English. I spent over 4 hours there and definitely recommend it.
Room Tip: Third day had no smog and view of Beijing was lovely. Try to get as high a floor as possible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC