I had a four night stay at the Shangri-La Kerry Centre Hotel in late August 2011 while attending a course nearby. Right from my arrival straight through to the end of my visit, the staff were all incredible. Nothing was a problem, and every request I had was met graciously and promptly. I looked forward to walking back into the oasis of the hotel after every long day in the city and was warmly met by a number of staff who would often escort me through the public rooms to the elevator. (Renovations were underway at this time, but it appeared that a huge number of staff were on board to assist customers to find their way). My room was very nice, with lovely amenities. Each day a bowl of fresh fruit would be placed in the room. Evening turndown service was a lovely added touch, with housekeeping staff having an amazing eye to detail. Breakfast every morning was great - a huge buffet consisting of everything you could want! The hotel had a direct walkway into the neighboring mall which is very large, but full of lovely shops and boutiques. I spent quite a few hours there over my stay, and there are a large number of restaurants there also. I simply can not say enough about the staff - they were very friendly, incredibly helpful, but still connected with you on a more personal level rather than just being there to 'work' - very genuine and amazing people. I have never stayed at a better hotel than the Kerry Centre, Beijing.
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