stayed in this hotel for about 1.5 weeks. probably the worst stay for my business travel so far.
1) Room
requested for a non-smoking room at point of booking. Upon check in, they gave me a smoking room. Spoke to the front desk twice (2 dibut was told there's no more availability of non-smoking room. Finally spoke to the booking manager, was told the same thing about non-availablity of non-smoking room. Held on to the conversation for another 15min, and told them i have asthma attack and only then, they represented that they managed to "squeeze out a non-smoking room".
2) Lobby Lounge
Ordered coke and requested for ice cubes. Was told off by the waitress in chinese " There's no ice cubes. The coke is already cold, why do you still need ice cubes". She gave me a stare and walked off."
3) Subway
Absolutely no where near to the mrt station. Website represented that it's like 5min walk. In reality is definitely about 15min. And given Beijing air condition no one will enjoy the 15min walk to the subway.
4) Location
Not near to anything (dining, supermarkets). And the ridiculous thing is that the hotel supermarket sells soft drink at RMB30. Apparently trying to rib off the guests since there's no shops/supermarkets nearby. Its about 45min-1hr (depending on traffic) to get to town, very difficult to get a cab from town back to hotel as most taxi driver refuse to get into 5th ring room. As such, if your office is not near Pullman, please don't stay in Pullman.

I went to china for a business trip. I stay for 4 days in pullman hotel. Though the hotel looks pretty nice and has very good rooms...i was not impressed with A/C and temperature. The room service was also no that great as i dont know chinese, they dont have any staff who can speak english. I was not expecting this from this kind of top category hotel. So, the trip was ok ok. I never felt like staying in a five star hotel. I think this hotel is a five star hotel. or It might be that five star hotel in india has different mean. Also, we will not find any market place near to this hotel. You have to take a cab and pay 10 yuan to reach near by any market place. Also, this hotel is quite far from CBS means central business district. But the metro station is quite near to hotel, a walkable distance. If you have any work near by the area, then it is a nice hotel to stay.

Though i like the food there and got some indian food there also. Rooms are more than decent and location to my client place are the two positive of the hotel.

Hope my review will help you to find you the perfect hotel.

...well, not exactly suburbia but south east Beijing development area. Its a bleak landscape and there is no reason to stay at this hotel other than you are working nearby. Its modern and fully equipped but severely under-occupied when I was there and with no atmosphere at all, even the bar had more staff than customers. The staff try their best (I think) but need more training and higher English skills and management needs to be present, which it was not. The food in the main restaurant was distinctly average and 'tired', looking like it had been around just a tad too long. Hotels are about service and without it are nothing. Maybe the hotel will develop with its surroundings, otherwise Accor will have a white elephant on their hands.