Dear Catherine,

Thank you for taking the time to give us your feedback.

I am sorry to read that you experience with us was not as enjoyable as it should have been.

We are aware of the fact that there is still room for improvement at our Hotel and you are priving us with precious help by sharing your concerns.

I acknowledge the fact that your non-smoking preference should have been respected on check-in. I can assure you that we do our best to respect those preferences, but it happens that when the hotel is really busy, we cannot always do so. I have personally checked in our system, and I found out that the occupancy was extremely high when you stayed with is in July. Morevoer, the mix of smoking / non-smoking guests is never really the same and does not necessarily match our floors division. I am, however, happy to read that our staff made it happen for you when you mentionned your asthma issues, since your health and safety are priority matters for us.

The waitress should definetly have given you ice-cubes if you wanted some. This issue has been mentionned to our Director of Food & Beverages.

As far as the subway station is concerned, I am afraid you didn't go to the right station or were given wrong directions, which is also our fault anyways. The Rongchangdongjie station is indeed 5 minutes walking from our Hotel, but I can understand that given the summer heat it might have seemed longer to you.

I understand your concerns regarding our location. It is true that the BDA area is still growing and there will definetly be more shopping/dining venues in the near future. For your information, our hotel shop is not manager by us, it belongs to another company which sets the prices. We have, though, told them that the prices may be too high on drinks and food.
However, the is a shop right behind our hotel, about 2 mns walking, which sells drinks at the local price.

We are operating in the BDA area precisely because most of our guests are working close to the hotel, and it is very convenient for them to stay with us hence avoid the city centre hectic traffic. But you are very right to point out that, if you do not have any business to do in the area, it does not make sense to stay here.

The closest and most popular entertainement area in Beijing is Sanlitun and it is actually 30 mns driving from our Hotel, obviously depending on traffic but there is hardly any jam on the highway.

Once again, thank you for your comments. I would also like to apologize on behald of Pullman Beijing South Management and Accor for your experience with us.

Best Regards