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The Westin Beijing Chaoyang – reviews, photos

5.0 of 5
No.7 East Third Ring North Road, Chaoyang District, Beijing 100027, China
Hotel amenities
The Westin Beijing Chaoyang
The Westin Beijing Chaoyang
The Westin Beijing Chaoyang
The Westin Beijing Chaoyang
The Westin Beijing Chaoyang
The Westin Beijing Chaoyang
Ranked #19 of 4,035 hotels in Beijing
4.5 of 5 stars 548 Reviews
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548 reviews from our community

What travellers say about this hotel
  • Very nice(23)
  • Breakfast buffet(15)
  • Room service(14)
  • Best hotel(8)
  • Chinese restaurant(8)
  • Ring road(8)
  • Very good(6)
  • Subways stations(5)
  • Sunday brunch(5)
  • Swimming pool(5)
Traveller rating
    321
    181
    28
    12
    6
Only show reviews for Family (21) | Couples (53) | Business (164)
Date Rating
Pensacola, Florida
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Luxury Hotel, but culturally sterile”
4 of 5 stars Reviewed 8 February 2012

I stayed two nights in the Beijing Westin, mostly because my room in the Beijing Kempinski Lufthansa Hotel across the street was not immediately available. It was really very nice, but not “exciting” or stimulating. Though excellent in many ways, perhaps it is just not my cup of tea for a Beijing hotel.

This Westin is a 5-Star Hotel, and their rooms are clean, comfortable, and as expensive as Kempinski. It is located near to the Beijing Capital Airport, and within a pleasant 15 minute walk of Lady’s Street shopping area (which every Westerner should experience as it can provide cheap cell phones, souvenirs, flowers, fruit, snacks in a fun, colorful and informal setting). Subway terminals are right outside the hotel entrance, and that is really convenient.

Maybe my only complaint is that Westin seems culturally insipid. As an American, I prefer more of a foreign ambiance when I am traveling outside of the USA, and Westin felt comfortable in the same boring way I find staying in a Westin or Sheraton in the USA.

Their lobby bar was nothing special: decent food but bad ambience; after a lunch there with a Chinese friend, the next day I elected to walk across to the Kempinski Lobby bar to meet another friend for lunch: better atmosphere and good wines and snacks.

If you want a sterile, “American” hotel, then this is your cup of tea. If you are a Western visitor, who wants cozy comfort, you will find that here. If you want local spice and cultural flavor, look elsewhere.

This is an excellent hotel. I will probably stay again. But it is just not favorite taste in the context of so many alternative hotels with more of a flavor of China.

Room Tip: Choosing to stay at this Beijing Westin at all is a matter of your taste and comfort level of ventur...
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  • Stayed March 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Aylmer, General Manager at The Westin Beijing Chaoyang, responded to this review
13 February 2012
Dear Reviewer,

thank you for sharing your feedback on your stay with us at the Westin and we truly value your feedback and impressions of the property. Whilst we do like to present an image of a balanced blend of China as well as the West, this unfortunately does not seem to be the case. We will be sharing your review with the team to evaluate ways on how to improve our cultural mix.

thank you again and we look forward to be of service again in the near future.

Be Well, Be Westin!


Daniel Aylmer
General Manager
The Westin Beijing Chaoyang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Excellence Here is Very Close”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I lived in China for six months last year and stayed only at SPG (Starwood) properties in Shanghai, Beijing and Hong Kong... so I got to know these properties very well. The first compliment I can give this hotel is that it is very consistent. The service, across the board and even diving into small interactions I had in the hallway with different employees, is very good. There is a friendliness that does not cross into an awkward place. The rooms and the view are beautiful.

For me, this hotel was conveniently located in Beijing and should be for many tourists and business professionals. What makes me give this hotel an "excellent" rating is that it looks, feels and is what I would expect a Westin to be. There isn't an element of staying here that is under-performing.

The only addendum I would make to this review's score and general feeling is that I have had to wait for my room every time that I have stayed here. This last time, I arrived at 6pm and my room was still not ready. They are very sweet about the inconvenience and seat you in a beautiful lounge to wait, but it does take awhile. In the lounge, they give you hot lemon water and, again, are very nice, but after being on a plane for 15 hours, you just want to get to your hotel room.

Overall, excellent and I would comfortably recommend it to anyone.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Daniel Aylmer, General Manager at The Westin Beijing Chaoyang, responded to this review
13 February 2012
Dear Reviewer,

WOW and thank you for your review and almost perfect score on tripadvisor.com. We truly thank you for your feedback and apologise for the sometime delays on your room readiness. Please do let me know personally when you travel to Beijing and I will do my utmost to ensure your arrival is pure bliss.

Be Well, Be Westin!

Daniel Aylmer
General Manager
The Westin Beijing Chaoyang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
175 helpful votes 175 helpful votes
“Great experience!”
5 of 5 stars Reviewed 28 January 2012

See photos for suite- spacious, clean, luxurious. The hotel lobby is beautiful. Service was great too! We spent my birthday there and that night, room service delivered a nice chocolate cake for me (at the request of my husband, as a surprise)! The subway stop is right by the hotel and is connected to many tourist locations, so it's very convenient (but it's not at the city's centre so sometimes you need to transfer/ take connecting subway routes). If we visit Beijing again, we will come back here!

  • Stayed February 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Aylmer, General Manager at The Westin Beijing Chaoyang, responded to this review
2 February 2012
Dear Reviewer, thank you for sharing your positive Westin experience with our friends at tripadvisor.com and we are delighted to read your review. We do look forward in being of service during your next visit or even during your husband's birthday, as we do like to surprise and delight.

Be Well!

Daniel Aylmer
General Manager
The Westin Beijing Chaoyang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
Top Contributor
58 reviews 58 reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“So happy to be at The Westin”
5 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

After travelling for a week in other parts of China the Westin was like walking into an oasis, literally. Fountains in the lobby, red carpet, excellent service, fabulous rooms. I would highly recommend this hotel to travellers to Beijing. For the traveller it is difficult to say what is the most convenient part of Beijing. The city is busy, confusing and occasionally overwhelming. However the subway system is easy, safe, clean. Traffic is atrocious but we jumped on the subway right outside the hotel. Rooms were huge by any standard, floor to ceiling windows, fabulous baths and great service particularly from the front desk staff. We travel often to Asia for my husband's business and have found it esier to use US based chain hotels. Yes me might be missing some of the local flavor but I always know my issues will be resolved and I have a NICE clean place to come back to. Starwood has never ley me down

Room Tip: Ask for a view of the city. AMazin gto see the traffice 24/7 but black out curtains solve any probl...
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Aylmer, General Manager at The Westin Beijing Chaoyang, responded to this review
18 January 2012
Dear Reviewer, thank you for sharing your Westin experience with our friends at tripadvisor and we are delighted to have received a full score. We look forward in being of service in the future should your travels bring you back to Beijing and thank you for being a Starwood Fan.

Be Well!

Daniel Aylmer
General Manager
The Westin Beijing Chaoyang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sharjah
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Very nice new hotel”
4 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

Fairly new hotel, which makes the building quality very nice. The pool is very nice as well as the breakfast. I always get upgraded to the renewal suites so I dont know about the other rooms but the suites are very very nice. The only thing which is a problem with the hotel is the location. It is close to the hotel but a lit bit far from the city center. There is a so called shopping center connected to the hotel but thats a pure designer mall with the likes of Burberry and so on.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Aylmer, General Manager at The Westin Beijing Chaoyang, responded to this review
18 January 2012
Dear Reviewer, thank you for spending your time and sharing your Westin experience with our friends at Tripadvisor.com. We are fortunate with our location being close to the airport but also quite centrally in Beijing. We are also glad that you found renewal in our suites as well as our pool on level 5. We look forward to be of service should your future travels bring you back through the capital.

Be Well, Be Westin!

Daniel Aylmer
General Manager
The Westin Beijing Chaoyang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Westin Beijing Chaoyang

  • Westin Beijing Chaoyang
  • Beijing Westin
Address: No.7 East Third Ring North Road, Chaoyang District, Beijing 100027, China
Price range (per night):* INR14,784 - 22,732

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