After spending a wonderful time travelling around Kenya we spent a night at Lotus Hotel in Mombasa on our way down to Diani beach. Contrary to the rest of the trip where we met friendly people and experienced truly great Kenyan hospitality, this hotel was poorly run, dirty and unsafe.
Upon arrival the room was unclean and poorly maintained but worse than this after one night my room was broken into and all my valuables were stolen. The hotel were quick to blame the guest in the adjoining room who had already checked out but I am suspicious as to their involvement (I had only left my room for ten minutes to go downstairs and book a bus journey). The manager Mr Peter Maina was rude, unpleasant and thoroughly unhelpful.
I would strongly advise you to NEVER stay here. There are so many great places in Mombasa and Kenya which deserve your business more...please do not make the same mistake as me it really gave a bad taste to the end of a marvellous holiday!

We chose this hotel because of the good reviews and unfortunately it was a huge mistake.

The hotel is well located and in general terms nice for a hotel of this category. It is a pity that rooms are not clean and there are cockroaches!. I must have killed around 10 of them and we only stayed here for a night (fortunately).

Even worse, this morning while we were having breakfast someone went into our room and stole our camera (with all our safari and trip pictures!) and around €200.

The manager of the hotel refused to help. We asked him to interview the staff and help us find out where the camera was but he just called the "police" who also refused to show us their ID (impossible to tell if they were real police or just part of a trap).

DON'T STAY HERE, please.

Stayed here for 2 nights before taking the train to Nairobi. Clean and safe and reasonably priced kenyan style hotel. Took a taxi out to Nyali beach for the day which was very enjoyable. Good to have a taster of a proper Kenyan town rather than a tourist resort.

Stayed here for 2 nights in September and as a reasonably priced option in the heart of Mombasa I'd say it's a good choice. The rooms are small but adequate and all come with air conditioning. There is a restaurant and bar within the hotel itself and the central courtyard area isn't a bad spot to relax with a beer. The staff were helpful and the hotel is only a short walk from the Fort and from the town centre should you feel the need to explore on foot.