I wanted to book guests at this hotel for an upcoming conference but the reviews I have read are over 90% negative. I will book them at another hotel as I cant afford to have my visitors end up making such comments as below. Gone is the accommodation, conference fees etc. I hope the management is reading and responding to customers' complains. The hotel is well positioned due to its location but this will not sell if the service levels are low. There are a number of hotels to learn from.

I have previously stayed at this hotel for 20 times, solely because I like the location in Hurlingham, where I used to live some years ago.. This time was the last. When checking in, after having got a room, I was suddenly told, almost attacked, by a sealous little senior lady at the reception that I should pay for my room in advance, and in dollars. As if I was some seedy character, although she knew me very very well.

I complied, but upon coming to my room, I realised how much the hotel had changed. The TV was all white noise. The toilet could not flush. The towel was a rag with big holes. etc. etc. The room was the same I paid 20 dollars lower for some months back. A scam of sorts, to put it bluntly. Trick could be, once you get familiar with your room, you want to leave immediately, but then you have already paid.

Needless to say, I checked out the next morning. Asking for the hotel manager, he was nowhere to be found. He is always around, is my experience, so Olive Gardens now get the worst review I can ever think of.

Niels Lauritsen

I complied, paying USdollars 111 in advance, and then I realised what a ascam it all isitpion

The Olive Gardens is comfortable, like home. There is a nice bar/restaurant area inside and out; and the food is terrific. The rooms are clean; the staff is courteous; and there is on-site round-the-clock security and I felt safe. The location is ideal; and within walking distance to the Ya Ya shopping mall. I plan to recommend this hotel to other colleagues who will also be coming to Nairobi.

We stayed in the hotel for a meeting. One evening when we were out someone used a duplicate key to enter some of our rooms and stole our valuables, cash, phones and laptops. A further examination revelaed that the security f the hotel is indede very lax.