Very touristy place in the heart of Nairobi, crowded with people coming and going, not a pleasant place to relax. From some rooms the traffic noise can be heard. Room furbishing is simple, but not bad. Bathrooms ok. No nice panorama from the terraces, garden could be better. Breakfast: except for ony type of bread, wide choice, but bad quality. Drinks overpriced. Dinner: we tried the Nyama Choma restaurant - same type as Carnivore, so no surprise, I wouldn't go again.

Its a beautiful setting, very atmospheric. The staff are friendly and helpful and the italian and chinese restaurants are really good; curries in the main restaurant are also very good. Furnishings are a bit tired and not everything works in every room, and no aircon - mosquito nets. Tennis courts and equipment have seen better days but overall a great place to stay.

The hotel has a big garden and a nice pool area. We stayed there 2 times, first time before the safari and then after. The first room was not so nice, I guess it was in the block with the roomnr. 6xx, when we came back for our second stay we to a upgrade as we asked to have late check out, we got charged for it, but as our flight left around midnight this was ok. They organised the cab so we payed the cabe for both rides from and to airport to the hotel. So not bargaining with drivers. There are different restaurants, the italien is quite good. I went also to the hairdresser, and for 7$ I really can't complain, here it costs 5x more...

We had our wedding here and they give arranged to come back for our complementary honeymoon and an extra day (18th and 19th December, 2011). Jared Isanda pulled all stops to make sure that our fabulous stay was even more fantastic, I even learned that he was already off and he came back to make sure that we were comfortable (where do you get such committed employees). He arranged for dinner at the African restaurant....we were met by a team who were prepared to help us enjoy our night...The service was great..we even had a surprise song from the entertainers( and it was my favorite song "You are still the one"). Thanks so much. Mr. Isanda even arranged for a surprise cake...we had a good time. Thank you so much and thank you so so much Mr. Isanda. My husband now has decided to have all our anniversary back in Kenya each year, am looking forward to it.