A very nice hotel with extremely attentive and helpful staff. Rooms are spacious and clean. Location is good. We stayed here for 3 nights and then returned after a safari for 2 more nights.

Internet is free and works great!

The restaurant has good food and a great variety. We particularly liked the lobster and the fish soup! However, when the restaurant is full, the service can be a bit slow. The bar/restaurant on the 5th floor does not have as many options but is good for having drinks. Breakfast is good and has a lot of fresh tropical fruits.

The Spa is nice and not too expensive. Try the foot massage, it's worth every penny!

Overall, a very good hotel with high standards and very professional staff.

Stayed on business and found the room to be clean, staff were polite and the beer was cold. Food was good, not excellent but more than edible with a fair choice.

hotel was the only safe place in nairobi,over expensive rooms and food , staff rude, no free shattle to the airport and one should really be super concern about safety when in Nairobi food was bad, we ordered stake and waited and waited and waited, aparently chef forgot to resuply meat in the kitchen, , small washrooms, but other than that hotel is very nice, rooms clean and comfortable, all you can eat breakfast was not all , and in the evening hotel bars and restaurance were full of prostitutes , those more expensive ones

I have been here for a night on my transit to the nearby country and found that the hotel is charging a very high rate which does not weathy it. Upon checkin we were inspected like checking in for a KLM flight, took a lot of time processing our check in and afterwards the room key did not work continuously. Most of the time it is not working you have to walk down the reception for revalidation or activation. Which became a great nuisance. Internet service in the room was a crap and connectivity terrible. You only login and no any other page can open. Even a search page GOOGLE.COM will not open. Even the room information they have been very unfriendly that they will not be responsible or liable for connectivity, which is not a service provision oriented hotel. Will not recoomend IT services for this hotel. Altenatively I had to just rely on my blackberry for connectivity. It is not value for money generally it is overpriced and exaggerated!! If you plan staying here better not keep your expectation as to the amount you have paid!! Keep your expectation very low. However staff are very helpful. Better other small town hotels for they will offer value for money; internet working fine and staf friendly as well.

Additionally when checking out the staff had added a bill for something spent by the other room. They claimed to have brushed my shoes which I did on myself and even when checking out I was having the shoe mit and still wiping off my pair of shoes. Staff is also somehow not very honest though.