I have stayed in the nile palace 6 times and am about to again twice this year. We only ever have B&B as there are so many great restaraunts outside to try. The service given by all the staff is excellent and they cannot do enough to please you. Even though I book through a tour agent I e mail Mr wael Ahmed before our stay and he takes care of our requirements including giving us our favourite room. The room is always clean and well eqipped with usually a complimentary basket of fresh fruit. The pool boys are really friendly and helpful and you dont have to lift a finger even to lay out your own towels. We have visited and looked around other hotels in the area and always stick to this one as we dont want to be disappointed. The breakfast choice is vast and should be good enough for anyones taste. The courtyard rooms are great for people watching and for the entertainment, which is usually over by 11pm. Anything we have ever requested in all of our stays has been produced or delivered within 10 minutes with no problem. The pool is usually peaceful as this is not a hotel which seems to attract people with children. Would recommend it to anyone who wants to relax and be pampered.

My girlfriend and I spent a week at the Steigenberger in January 2012. We were greeted by Alison from guest relations and were shown three types of room so we could decide whether we wanted to upgrade. There was simply nothing to think about as for a little over £10 per night we had a room with a small balcony which overlooked the Nile and the Valley of the Kings - simply breathtaking from dawn when the air ballons were hovering to the spectacular illuminations of the Valley of the Kings at night. Our room was very comfortable, the choice of TV programmes was good, cannot comment on the efficiency of the air conditioning as in January you definitely don't need it. We thought the hotel manager never slept as he was in evidence in different parts of the hotel whenever we were using the hotel facilities, this showed in the quality of the staff and the general ambience of the hotel. All of the staff were helpful and friendly. There was a variety of locations to sit and enjoy a snack or just a glass of wine - all of which offered views of the Nile. Boat taxis and felucas could be taken from the hotel at set rates - a feluca trip for an hour is not to be missed! We ate at the Italien (overlooking the internal courtyard) and Thai restaurants within the hotel and found the service and food was of a high standard. The hotel was spotless and had charm you definitely new from the decor that you were in Egypt. We made full use of the resident trip organiser - Mohamed - at the Thomas Cook desk. We took a variety of trips - air balloon combined with the Valley of the Nobles, people carrier to Aswan via Edfu, Kom Ombo, Philae and the Aswan Dam, overnight in Aswan, flight to Abu Simbel, returning by train to Luxor, Valley of the Kings and Karnak. Throughout our excusions we were accompanied by the same very knowledgable guide. You may be able to barter for a cheaper price elsewhere but as two ladies travelling alone we chose Thomas Cook and were delighted with every aspect of their service. Altogether we had a wonderful holiday which was enhanced by our first class accommodation. If you visit Luxor in January the sun shines all day long but pack a thermal or two, luckily I did! We went everywhere we wanted around the Luxor streets and markets and never felt uncomfortable or intimidated, with tourist numbers low at the moment it is a great time to visit as you have the artefacts almost to yourelves. Personally I would not visit Cairo because of the political unrest but Luxor was fine.

The front desk clerk actually gave out our room number to a local tout who claimed to have my friend's cell phone (which he did not). The man had been harassing us to book a boat or caleche with him, but it seemed innocent enough until he showed up at a restaurant after secretly following us then demanded money for wasting his time (we had never booked anything, only taken his number and said we'd call if we decided we needed his help). He then told us our room number and said he'd come find us later - we were shocked. For all the hotel's armed guards and metal detectors, security there is clearly just a facade. Even after we spoke to management about the incident, no one seemed to feel they'd done anything wrong.

Our room was comfortable enough and the restaurants were expensive, but passable. The live dance show was one of the most painful things I've ever watched and the obscene volume made it impossible to get to bed early the night before our sunrise balloon flight.

The breakfast was fantastic.

We stayed for a week in November 2011 before going down to Hurghada for a second week at the Red Sea. We found the hotel to be extremely comfortable, very clean and we enjoyed the peaceful setting when around the pool area or taking a drink overlooking the Nile. The setting is breath-taking looking across the Nile to the Valley of the Kings.

We found eating in at the hotel to be expensive compared with eating in the side streets opposite the house and would recommend the Bed and Breakfast option for this hotel. We did try and lebanese and italian restaurants within the hotel on their 'offer' night which gives a set menu for a reasonable price and the food was good.

All in all, an excellent hotel and we would certainly return there.