As long time lovers and devotees of the Jolie Ville, we were anxious to discover whether the extensive building works, and economic and political pressures had changed the experience. Well, sadly, they certainly have.
The Jolie Ville has always been the best kept secret in Luxor. A haven of peace and civilisation, away from the all-pervasive clamour and noise of the down-town area. And it still is. Unfortunately, the hotel’s standards have slipped dramatically. Because Egypt has been the subject of so many negative press and TV reports, hotel occupancy is very low indeed. I’d guess the Jolie Ville accommodation was about 30% occupied while we were there. It may be that with its much reduced guest revenue they simply cannot afford the previous standards. To add to that, they have obviously spent millions on building new two-storey accommodation blocks, most of which appear to be unused. Their timing has been very unfortunate.
There is no doubt that it is Jolie Ville regulars who understand the site who get the best from it. Most essentially, they know which of the bungalow units to avoid.
The disappointing news:
The kitchen ventilation exhausts to the south of the restaurant complex. With the prevailing north wind, all bungalows to the south are blighted by appalling fried cooking smells, laced with onions and garlic at biblical levels. Bungalows closest to the vents also have to tolerate the noise of the extraction fans. Bungalows nearest the river are least affected. Bungalows to the north of the site are not so affected, although there is a row of half-built two storey accommodations close to the east. This part of the site is not being completed at present, but it will become a noisy building site at some time.
Food at the Jolie Ville used to be excellent. We experienced meat that was raw – not rare, but raw. We were also disappointed with dried-out chicken, over-cooked vegetables, and pastries that looked great but tasted of nothing. Overall, it is now desperately ordinary.
The be-suited counter staff in the vast and geographically remote new reception building are unsmiling, and have to be pressed to assist with any concerns.
The much-loved courtesy boat into Luxor town was out of service, and had been so for some time. The courtesy bus still runs, and is excellent.
On the positive side:
The old bungalow refurbishments are excellent, although you only get a shower, and no bath. (I do love to soak after a day sunning or exploring).
No other hotel in the area offers freedom from street clamour and car horns 24/7.
Despite worrying media reports, there are no security problems in Luxor.
With occupancy so low, excellent deals can be had.
The room, bar, and serving staff are very nice. Some are exceptionally good.
Suggestions: Order river excursions from Joleys in Luxor. Order a taxi to tour the West Bank sights (about E£150 for the day), rather than through an agent. Buy water in quantity from a supermarket (about E£3 instead of E£13 in the hotel).
Even though a less enjoyable experience than it used to be, this is still by far the best place to base for a holiday exploring the amazing antiquities of ancient Thebes. In my opinion, the Sofitel at Karnak comes a distant second.
This was our 5th visit to the Jolie Ville, and we have recommended it to many of our friends. So it is a great disappointment to have to report negatively on this occasion. In fairness I can’t award less than four stars, but it ain’t what it used to be. I expect we’ll return eventually, but we will now leave it to mellow for a few years.
Room Tip: Don't accept anything south of and close to the kitchens.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Dear John C from Southampton UK,
Thank you very much for your 5th visit at the Maritim Jolie Ville Kings Island Luxor and for letting the Tripadvisor community know about your view’s and observations during your recent stay. Your comments are very valuable to me and am very concerned about your somehow disappointed experience during your visit and will do all the necessary to correct and improve any shortcomings.
With regards to hotel extension and constructions over the past 2 years: most important to know is that all construction works have been either finalized or stopped since March 2011, hence no noise emissions anywhere in the Resort, also not in the future.
The kitchen and restaurants are centrally located in the Hotel compound and regrettably somewhere the exhausts must go? So far we did not have any complaints about kitchen smells but I will see if we can extend the ducts higher up.
About the noise level of the exhaust’s & A/C’s on the kitchen roof, we are planning to build “sound absorbing dry walls” around it all, as soon as cash flow permits.
The “Town Houses” in the north of the island are presently used for storage purpose and I have no intension or the money to finish them in the foreseeable future.
I am sorry we could not meet with your expectations concerning your food taste. We will put all our efforts together to improve this. I have high hopes in our new Executive Chef (with whom I have worked in previous years) who will start his duties on the 22nd this month.
A new shuttle boat is on the FF&E list since 2 years and will “Inasha Allah” be purchased again in the future. We miss it too…..! The former shuttle boat had engine failure again and again; hence I decided to take it off service for safety reasons.
70% of the “old” but renovated bungalow’s have walk-in showers 30% have a bathtub with shower; please ask for another room next time.
Promising, trying to catch the slipping standards now! before they touch ground, I remain with, Sunny regards from unique Luxor
Urs Umbricht
General Manager
Maritim Jolie Ville Kings Island Luxor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC