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Sofitel Karnak Luxor – reviews, photos

5.0 of 5
El Zinia Gebly Street, Luxor, Egypt
Hotel amenities
Sofitel Karnak Luxor
Ranked #14 of 54 hotels in Luxor
4.0 of 5 stars 891 Reviews
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891 reviews from our community

What travellers say about this hotel
  • Very good(43)
  • Winter palace(41)
  • Free shuttle bus(28)
  • West bank(26)
  • Pool area(19)
  • Room service(18)
  • Friendly and helpful(18)
  • Star hotel(16)
  • Half board(16)
  • Egyptian pound(14)
Traveller rating
    399
    279
    135
    45
    33
Only show reviews for Family (199) | Couples (413) | Business (7)
Date Rating
Andrésy, France
Top Contributor
52 reviews 52 reviews
Reviews in 30 cities Reviews in 30 cities
71 helpful votes 71 helpful votes
“Relaxing atmosphere slightly away from the hustle & bustle”
4 of 5 stars Reviewed 14 February 2012
2
people found this review helpful

This hotel is an ideal base if you want quietness away from the hustle & bustle of Luxor. For some the distance from the centre could be a handicap. However there is a free boat and a free road shuttle twice per day each. There was a small initial problem that I won't dwell on because it was dealt with in an efficient and friendly manner by the staff who always did their utmost to help and be welcoming. Some reviewers complain about room size. OK they aren't suites, but perfectly comfortable with an alcove containing a sofa and there's a balcony. The main dining room is very kitsch but service is very friendly and there is a reasonable choice of dishes. Personally I would prefer to see more local dishes available. The grounds are pleasant and are beside the Nile. The swimming pool water at 29° C is enjoyable. The only thing I didn't appreciate was smoking in the bar which wafts into the foyer as there are no closed doors between the two.

Room Tip: If you want quiet ask for an upstairs room as far from reception as possible.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paignton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Fantastic experience”
5 of 5 stars Reviewed 9 February 2012
6
people found this review helpful

I stayed at this hotel with my partner last week and we both had a fantastic time. The setting, (on the bank of the Nile) was tremendous and watching the sun set over the Nile from the 'sundowner' bar was an experience not to be missed.
The facilities were many and excellent and the staff were more than helpful, all greeting and speaking to you at every possible occasion.
The restaurant staff were brilliant, always smiling and joking and going out of their way to remember you and your requirements. The food was very good and we felt that the all inclusive deal represented excellent value for money. We were amused by the cleaners who (after you tipped them) made people and animals out of towels placed on your beds which added a very personal touch that appealed to us both.
This establishment was a peaceful oasis away from the bustle of the city and was great to come back to after a busy day sight seeing. We would reccomend this hotel to anybody and personally I find it hard to highlight anything negative about it at all, although I suspect there will always be those who will.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
19 March 2012
Dear Sir,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service.

We are looking forward to welcoming you once again in the nearest future at your 02nd home Sofitel Karnak-Luxor.

Sincerely yours,

Gamal Hassan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alexandria, Virginia
Senior Contributor
46 reviews 46 reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
“Rooms make this a three star hotel”
3 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

In our experience, the Sofitel Karnak Hotel holds a 5-star ranking solely on the basis of its amenities, not on its rooms, which we would rate 3-stars, European style. The hotel has a large swimming pool, a separate “kids pool,” several shops, bar, large dining room, a bar and restaurant near the Nile, and (apparently) tennis courts and spa. However, the rooms are dated, with “old fashioned” TVs, worn bedspreads, scuffed furniture, and a generally tired look. Most annoying was the bathtub and shower arrangement. The tub surface does not slope inward so the shower water goes from the tub surface onto the bathroom floor and a wet mess. We asked for an received extra bathmats and towel, which were delivered almost immediately, to compensate for this. By rolling up towels on either end of the tub and directing them inward, we were able to control the flow of the water. The room came with a safe, small round table, desk, sitting chair and desk chair. Our room was on the ground floor and appeared to have a small outside sitting area which we did not use. We heard some noise from people walking upstairs or next door, but fortunately, these noises did not persist. We had single beds, rather than a double or queen. Breakfast was a large buffet, but when we went early, numbers of items were not out and, in some cases, it looked as though the bread from the previous morning was in the basket by the toaster. Breakfast included an omelet bar, fruits, breads and sweet rolls of all types, vegetables, Egyptian breakfast foods, grilled tomatoes, etc. The hotel has free wifi in the lobby. It is located about 4 kilometers outside of Luxor, making it a taxi or van ride to the temples and souk. There is a shuttle to the other Sofitel at the other end of Luxor, but it seems to run only twice a day. Cabs are easy to get from the lobby. The reservations were recommended and made by our tour operator, Your Egypt Tours. Apparently, they select this hotel because there are few 5 star hotels in Luxor.

Room Tip: If you are there when it seems busy, be sure to ask for a quiet room. From our limited experience...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
26 March 2012
Dear Sir,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will change maintaining our quality of service make it ample for you and for our espiciall guest next time will relized a big diffrent for room`s and services.
i will share your comment with my team to learn how to be 5 star`s from your point view.
thank you.


Sincerely yours,

Gamal Hassan
General Manager
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Torquay, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Sofitel Karnak - Excellent Hotel & Staff”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Stayed at this hotel in September and it was a fantastic place, first class hotel and all of the staff could'nt do enough to help you, the restaurant staff were especially helpful and made our stay very pleasant. We would definitely return to this hotel.
Its close to many of the attractions and sites and it also overlooks the nile, there is a free ferry that takes you along the nile.
We attended a typical 'Egyptian' evening which was brilliant, food, entertainment and again ALL of the staff were very very friendly and helpful. CANT wait to return.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
1 review
3 helpful votes 3 helpful votes
“Fantastic hotel in a beautiful location”
5 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

I stayed with my mother in the Sofitel Karnak hotel during my our trip to Egypt in 2008. During this trip we already thought that the hotel is really fantastic - the pool area is large and beautiful, there are several restaurants, the rooms are clean and comfortable, the staff is friendly... The following years we tried several other hotels in Luxor and made also trips to Aswan, Hurghada and Cairo, but we never experienced the same comfort and enjoyment as in the Sofitel Karnak hotel. This is why, since 2010, we keep returning for our guaranteed winter treat in this hotel. The extremely professional, discreet but friendly staff ensures that we always feel welcome and special during our winter holidays!

Room Tip: If you would like to have some peace and quiet choose a rooom further away from the pool area.
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  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
13 March 2012
Dear Sir,

We very much appreciate your comments regarding your stay at Sofitel Luxor Karnak. It is always a pleasure to receive your feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours

Gamal Hassan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sofitel Karnak Luxor

  • Accor Karnak Luxor
  • Sofitel Luxor
  • Sofitel Karnak
  • Luxor Sofitel
Address: El Zinia Gebly Street, Luxor, Egypt
Price range (per night):* INR1,951 - 5,016

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