I have checked in this hotel more than once and everytime I tell myself, I got to review this hotel.And here it is.
The positive side is the excellent luxuriuos salon-like bedrooms with very good bathrooms.The views are not pretty much charming, as it is in the middle of Nasr City,which is full of tall buildings.Yet, what makes me go there is its excellent location (close to the airport and adjacent to a mega mall).The Breakfast buffet is pretty filling with a large variety of oriental and international choices.Yet, and here is the first downside, the Pastry Chef has no idea about the different pastries and their taste! I mean a sweet pasrty tastes pretty much like a savory one! I have passed this remark over to the Maitre D'Hotel the first time, but obviously the so-called Pastry Chef didn't do anything about it. The pancake batter is also one of the worst quality you could ever find on the planet! The pancake is well-done on the outside,but in the inside it is raw!!! And the batter is oozing all over the place.I was utterly disappointed at that poor quality of one of the simplest batters to prepare in a decent 5-star-hotel.

As for the service,when we booked our rooms, we were stunned to find out that they were not ready!!!And they claimed that someone has called the hotel and cancelled our booking!Such a lame excuse for a disorganised Front Dest.You get the feeling that they are not well-trained at all.They might put this fake welcoming smile on their faces,but when it comes down to business,they are disorganized,and handling reservations takes a whole lot of time.They need to be quick and accurate.

On the whole,it is a very good hotel if you are seeking comfort afte a long day of site-seeing or shopping.That is why I gave it 4oo stars.The facility is really good,but the food and service have to be taken more seriouly.Hence,the missing star.

I've been to the Citystars IC two times now on my business trips. On both times I stayed for a week and I had a room on the apartments building. First the room was very nice and on the second stay they were trying to put me on a lower level room, which wasn't as nice, but a short discussion with the receptionist and I was given a room upstairs with Ambassador welcome kit. The hotel is extremely lush and well kept. Pool area in the evening is unbelievably nice and has a nice atmosphere, smell from the water pipes etc. The shopping mall is just next to the hotel, which is also useful for eating etc. Service was always spot on. I used the IC limo to and from the hotel and I could do my check in while in the car - very convenient. Breakfast was also plentiful and of good quality, and it was never crowded.

There's some security at the entrances, which is good considering the situation in the country. It surely is as safe as it can get around there.

I can highly recommend this hotel. I would definitely return. My trips were in 2010.

I go there a lot, great great location as its in the middle of the biggest shopping center in Cairo. The worst thing there is that they need to somehow change the main chefs. Need more variety in food and more professional chefs

I stayed at the InterContinental on Sunday 29th to attend an event and enjoyed the hotel, the comfortable bedding, it's convenient location attached to the shopping center and to the airport, which means you don't get stuck in traffic too much.

The colleagues in the hotel had been very courteous and friendly, I.e. they were at my side when needed and it didn't take them long to respond to requests, I.e. the valet or the club lounge attendant.

The concierge was of great help to sort out my issue with my emirates flight the next day. He ha the number ready and he made my timely return possible.