I have never written a review for a hotel before but my experience with the Baron Hotel was so bad that I feel I really need to voice my opinion on this one.
First thing first: when I arrived at 1am in the morning the staff could not find my reservation even though I had already payed for the room. Mind I arrived 27h later than planned due to a flight cancellation. I had however notified them the day before via email about my late arrival, but apparently in this hotel nobody checks emails.
In the end I was luckily given a room. They "upgraded" me to stay in a suite. I do not know how bad a normal room would have been, but the suite was terrible. If I had not been so tired from the flight I would have asked for a change of room straight away.
Reasons?
The bathroom was filthy with muddy footprints on the floor, no towels (for 2 days), dirty bathtub and sink. The carpet? I have never seen one this dirty. I even found about a handful of these sharp metal staples on the floor which can actually be quiet dangerous if you step on them with bare feet. However I must say the floor was so dirty that I walked around in shoes all the time anyway.
The TV was still switched on when I first entered the room. Strange! Well, there was no proper TV reception anyway.
The next day I put the doorlock on the door because I wanted to sleep in. What can I say? The housekeeper actually managed to break the lock when they tried to force their way in.
The Wireless internet in the room did not work and when I asked about it at reception they told me I could use the internet in the lobby. But guess what? There the internet did not work either.
On my last day I found a cockroach in my room. I am aware that it is difficult to get rid of these little beasts, but I believe a bit of cleanliness would have helped.
I do not mind dated furniture and decor or a missing shower curtain, but in this hotel it feels as if the staff does not care about anything. Do not get me wrong! They were all very friendly but apparently they were just incompetent.
I could go on and on.
Only good things about this hotel are the quiet location, the view over the old palace and the proximity to the airport.
I would have expected all this from a budget hotel in Cairo but not from a 4 star hotel with this price tag.
Never again! Sorry!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC