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Novotel Ambassador Doksan, Seoul – reviews, photos

4.0 of 5
1030-1 Doksan 4-Dong Geumcheon-Gu, Seoul 153-014, South Korea
Hotel amenities
Novotel Ambassador Doksan, Seoul
Ranked #61 of 369 hotels in Seoul
4.0 of 5 stars 87 Reviews
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87 reviews from our community

    Trip type
Traveller rating
    10
    56
    16
    5
    0
Date Rating
Posted by an Accorhotels.com traveller
Jakarta, Indonesia
1 review
“Much Below Novotel standard”
3 of 5 stars Reviewed 18 December 2011

I have stayed in quite a few of Novotel Hotel around Asia but this is the worst standard of service we received during our 2 days stayed in the hotel. Hotel staff and korean restaurant staff is not so helpful. Also for Accor Advantage Plus, we get only a 15% discount at the Korean restaurant, instead of 50% at other Novotel.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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LiuSe-yong, 제너럴 매니저 at Novotel Ambassador Doksan, Seoul, responded to this review
31 January 2012
Thank you for taking your time to post your experience at the Novotel Seoul Ambassador Doksan and we sincerely apologize for the caused inconvenience in the Korean restaurant. All hotel staff has been trained and tested about the discount policy again. We look forward to seeing you again soon with the better service and please let us know your next visiting in advance.
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Center
Top Contributor
131 reviews 131 reviews
Reviews in 89 cities Reviews in 89 cities
29 helpful votes 29 helpful votes
“Still to be recommended. Some Communication problems.”
4 of 5 stars Reviewed 12 December 2011

I recommend this out-of-Seoul-city Hotel -if location suits you. I recommend some snobbish Paris Novotel staff to have a trip here as well, to understand what Customer Service is.
Clean, good food with a lot of options, very good Spa with big pool (25m?), gym, barber, cobbler etc.
I had this time some communication issues: I hadn't swimming suite and they invited me twice to go to the mall next door to buy one -later i found you can loan for free in the spa area, all clean and in different sizes. I said that I wanted to go to the barber: they said it closed at 2200, but when I called around 20:00 I was told it closes at 1930. I always spoke with different people and my impression is that no bad will, just understainding difficulties were the problem.
Overall I was pleased by the service and I will definitely come back here next year.
You will be satisfied, just make sure you and the staff understand each other well.

Room Tip: Executive rooms are tuly pleasant. View is not particularly appealing in any direction. You might wa...
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiuSe-yong, 제너럴 매니저 at Novotel Ambassador Doksan, Seoul, responded to this review
21 December 2011
Dear Valued Guest,

Warm Greetings Novotel Seoul Ambassador Doksan.
Thank you for taking the time to share about your experience at the Novotel Seoul Ambassador Doksan.
I shared your good comments with concerned departments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for staying with us and I sincerely feel your affection for Novotel Ambassador Doksan.
It is our hope that you will give us the opportunity to better serve you in the near future and your next visit will be much more pleasant than the previous one.

Thank you.

Sincerely,
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Bangkok, Thailand
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Good hotel, convenient place, fair price”
4 of 5 stars Reviewed 8 December 2011

It is not the best Novotel I have been, as it looks a bit old, but the price is good even at Executive floor. A good point is that the 6004 airport bus stops in front, and there is a Home Plus shopping mall across the street.
Internet was (as usual in Korea) very fast and free.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiuSe-yong, 제너럴 매니저 at Novotel Ambassador Doksan, Seoul, responded to this review
21 December 2011
Dear guest,

Thank you for taking your time to post your experience at the Novotel Seoul Ambassador Doksan.
And we are sorry that your experience did not meet your expectation.

Every year, room and other facilities have been renovated continually. So, it is going to be met your expectation.

Once again, I really appreciate your comment and it certainly will be great help to make better service. And I do hope that we can have the opportunity to serve you in the near future and to regain your confidence and goodwill.

Sincerely,
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Posted by an Accorhotels.com traveller
Singapore, Singapore
1 review
“good hotel but a bit far from city”
4 of 5 stars Reviewed 4 December 2011

friendly staff, clean room, good breakfast.
good facilities provided.
resturants, supermarket & convenient stores nearby.
15~20 mins walk to subway station plus 30 mins to city centre.
easy to get to airport via airport bus.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LiuSe-yong, 제너럴 매니저 at Novotel Ambassador Doksan, Seoul, responded to this review
5 December 2011
Dear guest

Thank you for taking your time to post your experience at the Novotel Seoul Ambassador Doksan.
I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services.

Every year, room and other facilities have been renovated continually.
As your comment about transportation, there are two subway stations which are connected with city route nearby hotel and both take 5 minutes by taxi.

Moreover, we are operating a courtesy Shuttle Bus two times a day between hotel and downtown for the guests’ convenience.
The course is the following;
Hotel – Nam Dae Mun – Myeong Dong – Dong Dae Mun – Itaewon

Once again, I really appreciate your comment and it certainly will be great help to make better service. And I do hope that we can have the opportunity to serve you in the near future and to regain your confidence and goodwill.

Sincerely,
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Posted by an Accorhotels.com traveller
Seoul, South Korea
1 review
“Kindess and Favorable for Children”
4 of 5 stars Reviewed 30 November 2011

I'm using for my family trip. Because this hotel is very favorable for the children.
My children can using the lounge and swimmimg pool without any restriction.
It is very good point for seleting the hotel for family trip.
So, I will revisit this hotel in near future.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiuSe-yong, 제너럴 매니저 at Novotel Ambassador Doksan, Seoul, responded to this review
5 December 2011
Dear Guest,

We very much appreciate your comments regarding your stay at the Novotel Seoul Ambassador Doksan.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Liu, Se-Yong
General Manager
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Additional Information about Novotel Ambassador Doksan, Seoul

  • Novotel Seoul
  • Accor Ambassador Doksan Seoul
  • Seoul Novotel
Address: 1030-1 Doksan 4-Dong Geumcheon-Gu, Seoul 153-014, South Korea
Price range (per night):* INR6,225 - 11,672

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