I booked this hotel expecting the great experience reviewed by previous travelers. Upon arrival I was told that here was an odor problem and that I would be moved to another property. I inquired if the "other" property was of the same quality and cost and I was assured that it was.
The other property turned out to be the Edem Hotel which was reasonably close to the VIP but certainly not the same quality. It is a much older property with similar amenities but certainly not of the same quality.
The booking was made through Expedia-AARP and I informed them immediately upon arriving at the Edem that I had been moved. Their system assured me they would respond to me within 24 hours and I never heard from them.
Upon returning home I pursued some compensation for putting up with a lesser quality booking. The supervisor assigned to this came back to me that the VIP claimed equal quality in the Edem facility and refused any compensation. Expedia-AARP also refused any compensation.
Lesson learned - a booking at this hotel is not a real booking!
- Vip Victoria Tbilisi
- Vip Victoria Hotel Tbilisi
