My husband and I stayed here in June and we found this place absolutely dreadful. We were given a room which had a balcony but the door was locked by a key and there was no key available; but even if there had been we could not have gone out as they had the balcony blocked off by some kind of dark material - which made the whole room like a dungeon. On the first morning after a fairly comfortable night's sleep we went out and when we arrived back at 2pm, the cleaner had just left the used cups and saucers in the toilet washbasin. The fact she was washing them in there was pretty disgusting, but by leaving them there, it seemed so much worse. She also left dirty towels in the middle of the bathroom floor. We had previously put them in the shower on the floor!!! When I went to reception to complain about the dingy room plus the dirty towels and crockery, the Receptionist just kept telling me "you need to pay more money for an upgrade". I was quite specific that we didn't want an upgrade, but we wanted a room with some daylight - and she just could not get the hang of this. After about l5 minutes of argy bargying with her, advising her about Tripadvisor, and the importance of customer satisfaction, she finally went and spoke with her supervisor, and she then returned saying she would show us another room in a different part of the hotel - with a view. This turned out to be a view of the car park, but at least we could see some sky and if we craned our necks we could see the corner of the lake. Despite having asked to speak with the manager several times, the manager would not come anywhere near the front desk to speak with me. Not good.
Later on in the day I met a Burmese travel agent in the lift, who told me that they had several "suicide rooms" in this hotel and he was interested to know what our room number was. So I told him, so he could be sure no clients of his would be allocated this room.
There was building work going on on many floors on a constant basis and the banging and shouting of the workers never stopped - either when in the rooms or going in and out of the lift. To add insult to injury, the swimming pool was very small, but a new one was being built right next to it. The blue tarpaulins were up right there and the noisy building work of the poolwork was unceasing.
The staff were, as is normal in Burma very nice and extremely pleasant, but the hotel food was extremely overpriced as is normal.
This hotel was full of Asian business people and that is the market that this hotel seemed to be interested in; our experience here and the very poor room we were given, showed us perfectly that this hotel is not interested in tourists. The Burmese hoteliers could do with going to Thailand and Bangkok in particular to learn how to deal with tourism, because they just don't cut it. This fact was mentioned to us several times by our tour guides and travel agents throughout Burma. These lovely decent Burmese people who want to promote tourism are genuinely worried about the high prices and low quality of hotels in Burma generally, and that this could stop serious tourism in Burma before it even gets off the ground.
The most curious thing of all was that on our day of departure, at 5am, as we were settling our bill, the Front Office Manager just appeared to ask if everything had been satisfactory with our stay!!! We were speechless as when requesting to speak to him several times previously, he didn't appear. Needless to say we had nothing to say to him at this hour of the morning, so I hope he reads it here, because everyone wants Burma to move forward and to grow, but the hotels have to deliver price/quality and not just be on the grab. The business needs to be shared amongst all Burmese people - not just the few rich hoteliers! Come on, Burma is a wonderful country.
If you don't like your room in this hotel - go immediately to Reception before you unpack your b...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 July 2012
Firstly I am very sorry to hear of the catalogue of errors suffered during your recent stay with us. Following my investigations with Front Office and Housekeeping, it would appear mistakes had been made, both during cleaning of the room, which was left to attend to another matter before returning to complete, which should never be the case, and that on your request to see the Duty Manager, he was unavailable to attend to your comments and complaints.
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We pride ourselves on trying to achieve guest satisfaction with all our guests, irrespective of business, tourism or nationality of traveler and offer value for money, which should be matched and hopefully exceed guest expectation, I sincerely apologize that on this occasion we were unable to deliver.
I have discussed with our staff and training has been implemented to prevent this from happening again in the concerned areas.
Please again accept our sincere apologies, and I agree Myanmar is truly a beautiful place with genuinely warm and friendly people and we are mindful our standards need to meet our competition.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC