Travel a lot in the Pacific Region and also a Platinum member of the Priority Club and may I say thatt this is the only hotel in the Priority Club Group that does not recognise you as a Platinum member. They should learn from Holiday Inn Suva in Fiji where they treat you as a VIP guest as part of the Priority Club Platinum member. The rooms are in need of renovation, however the improvement from my recent visit in September 2011 is the choice of many channels from cable TV. The room rate is defintely the most expensive I have stayed in the Asia Pacific Region. It was very noisy at night from the local vendors outside. Most secured hotel with very good security. Hotel transfer was good however they need an extra bus service as we waited nearly an hour for the bus to return and pick us up from the airport. Food was good in the fine dining area and the buffet was just ok. Reception service was too long for Priority member and there should be another check in/out service for Priority Clubs Members.
Room Tip: Rooms from Level 9 facing the Ela Beach side is quiter.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 October 2011
Thank you for taking the time to post your comments on your visit to the hotel. We certainly value the business provided by our Priortity Club memebers and thank you for being part of our loyalty program. we continually strive to improve the offering of our members and I have contacted our Holiday Inn in Suva to understand how they reward their members.
I am pleased to read that you enjoyed the larger offering of TV Channels. We would also like to hear if there were any preferences that were not in the available selection. We continue to work on providing a secure environemnet for our guests and I thank you for the positive feedback on our security department. As I have mentioned in earlier responses, we are continually liasing with the local autorities in an attempt to have the local vendors removed from around the hotel. I do hope to be able to report some success in the near future.
Kind Regards
Tim Pollock
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC