I went visiting my family down in Colombia and decided to spend my wedding anniversary at the art suites. I got the romantic/unforgettable package. Although the staff was overall very nice, the service was bad. This stay at the 104 art suites for me was unforgettable but for all the wrong reasons. The front desk manager called me 3 times prior to the arrival at the hotel to ensure the room would be ready (romantic decoration - rose petals- quite nice). But as I arrived at the hotel over 35 minutes later than advised, I had to wait other 30 minutes in the lobby. Courtesy drinks were given to us, which was very nice of them for the wait. However as we entered the room, we had several people knock on our door for many reasons (all of those knocks could've been done in one knock) - champagne, strawberries, ice, cups-. The tub did not work as the light switch was off in the electric room, but it took them 3 calls and 2 hours of wait for maintenance to finally help out. after we finally got it going, the water was very dirty; making us once again call maintenance. They explained to us that they had been doing pipe repairs and that he would re-clean the jacuzzi, however this was not done - :( -.
My husband unfortunatelly did not like any of the dinner choices included in this package; although I offered more money for a different dinner, they refused to do so. After dinner/room service arrived, they forgot our drinks and it took then a whole 20 minutes to bring them up (we had finished our food). This seemed to be a normal for them, as during breakfast the following morning they once again forgot our coffee. All in all, it kept our "romantic night" a busy night opening the door.

Besides the hotel could be kept in a cleaner state, it was dusty and definatelly the price did not meet my minimal 3 star hotel expectation. I would not recommended it to anyone.

Very stylish. Also very comfortable. I definitely recommend it.

My expectations are always met with this very friendly Hotel. After 4 years of working and traveling consistently to Colombia, this is the only Hotel we stay at when visiting Bogota. The staff is super friendly, trustworthy and willing to go the extra mile. I have never had any issues, everyone knows me by my first name and our customers are always treated superbly whenever we hold trainings or events within their facilities. Location of Hotel is great, pricing is convenient and I feel very safe. Love the breakfast and staff! Some times we schedule all of our meetings at the Hotel...we just don't want to leave!

position safe but so far from everything
perfect service. in the first room the shower didn't work and the gave me a superior room for the same price. quite noisy because they use to have party in the hotel.
for the price i would a much clean room.
good the breakfast.
the room was so big.
with two bathroom. the biggest one with the jacuzzi (not so new). fantastic artist pieces inside.