We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Hotel Estelar Windsor House

Hotel Estelar Windsor House – reviews, photos

4.0 of 5
Calle 95 No 9-97, Bogota, Colombia
Hotel amenities
Hotel Estelar Windsor House
Ranked #16 of 173 hotels in Bogota
4.5 of 5 stars 37 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

37 reviews from our community

    Trip type
Traveller rating
    24
    10
    1
    0
    2
Date Rating
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Hotel under renovation”
1 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

The hotel is under renovation and the whole place smells like fresh paint (which might bother some people) and there is noise from the construction.

There are many things that upset me about this hotel.

First, it is described as a local version of Marriott, but in fact it is closer to a days inn (two stars at most)

Second, the hotel is described as having memory foams mattresses, but in fact it has latex mattresses that are extremely uncomfortable.

Third, the rooms are not sound proof. So it is very difficult to sleep. You can hear every thing from outside the room.

Fourth, there is no AC. That is very problematic, in particular because there is no air circulation in the room. You can always open the window, but you can hear the traffic from the adjacent street.

Fifth, the first day there was a woman hair in the bathtub. That's ok for a motel, but not for a four star hotel.

Sixth, the charge you for the water in the breakfast. Every four star hotel that i know provides you with water during the breakfast. This one charges you.

The only good thing about this hotel is the location. But, I would rather go to a cheap hotel rather than paying a lot of money for a two star hotel.

Room Tip: Choose rather the Sonesta or Marriot in Bogota. Way better options.
See more room tips
  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask el_viajero_peruano about Hotel Estelar Windsor House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coordinación Calidad, E-Commerce at Hotel Estelar Windsor House, responded to this review
15 February 2012
Good Afternoon Esteemed Guest,

Thank you for your comments about our Service, it is very important for us for improving process. Comments like yours allowing to do corrective or to make change in some case it is the purpose.
Regrettably it situation did not express the feeling of the team, otherwise it steams up the excellent service oriented pleasing our customers completely, we know offer the high quality in each service and we can be the better hotel to learn of the mistake for correct it right now and be sure to take the measures.
As you told us we are make a reshuffle for improve our rooms and social areas for giving you a update hotel to guarantee the comfort and welfare our guest
The Estelar Windsor House hope you will visit us again to serve with the quality you deserve

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent Hotel.”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Stayed here for one night. I can't fault it. The staff were friendly and helpful. Rooms clean and smart. Good breakfast. Well located in a safe area. A little far to walk to Zona Rosa both ways but only c.10,000 pesos in a taxi. Overall a very good hotel.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Ianwinto for Bogota
Ask Ianwinto about Hotel Estelar Windsor House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coordinación Calidad, E-Commerce at Hotel Estelar Windsor House, responded to this review
6 February 2012
Goog Morning Ms.

Thank you for your comments; it is very important for us because it helps us to know if we are keeping the high standard of Estelar Chain. We invited to visit us again.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valencia, Venezuela
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Recommend 100%”
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

The hotel is small but very well located for business purposes. Large rooms great for work. Comfortable beds and excellent service

  • Stayed February 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask edwod about Hotel Estelar Windsor House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medellin
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Very good alternative for a pleasant stay at Bogota.”
4 of 5 stars Reviewed 25 September 2011 via mobile
1
person found this review helpful

This hotel is located in a quiet street of busy Bogota. Only a couple blocks away from Parque 93, once of best parks sorrounded by restaurants, cafés and pubs. The food is ver good and overall attention is great.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jpgonzalez10 about Hotel Estelar Windsor House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coordinación Calidad, Gerente de E-Commerce at Hotel Estelar Windsor House, responded to this review
27 September 2011
Dear Guest,

Thank you for your positive review of your recent stay with us at Hotel Estelar Windsor House. We keep on working hard to provide our guests an excellent experience during their stay. Hoteles Estelar is very pleased that you enjoyed your stay.
We would like to invite you to visit other destinations where we can provide you the same excellent service.

Best regards,

Jose A. Urdinola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“Friendly staff, near to park 93 but a little bit to far from rest of Zona Rosa, drinks are a bit pricey!”
4 of 5 stars Reviewed 22 September 2011 via mobile
2
people found this review helpful

Friendly staff, near to park 93 but a little bit to far from rest of Zona Rosa, drinks are a bit pricey!

We were here on honeymoon but had no special treatment!! Otherwise reception staff were very friendly and helpful, good english. Breakfast was superb!! Very tasty!!

Weirdly though there are no environmental controls in rooms, one minute it was too hot and then too cold. Also reception bar in evening time was far too cold so we brought our drinks up to room!

Mainly a business clientele we appeared to be the only tourists!

Beautiful building and rooms!!

Door staff could be a little more welcoming!

All in all a great stay

  • Stayed September 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Tamasog about Hotel Estelar Windsor House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coordinación Calidad, Gerente de E- Commerce at Hotel Estelar Windsor House, responded to this review
26 September 2011
Dear Guest,

Thank you very much for having taken the time to give your feedback. Your comments are most important to us since they allow us to improve the services and products we offer.
We have been very pleased to read that your expectations have been exceeded and we would like to thank you for the good ratings you gave us in the various categories.

However we are sorry to read that you didn´t feel comfortable because of the temperature in your room and in the bar. We would like to apologize for any inconveniences caused. This point has been taken up in our team in order to change this point for the better.
We´ll also improve our service at the entrance.

Thank you again for your comments on this website. We do hope that we will have the pleasure of welcoming you back again soon to the Windsor House or to any of our properties.

Best regards,

Jose A. Urdinola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hotel Estelar Windsor House also viewed

Hotel Parque 97 Suites
4.5 of 5 stars 78 Reviews
Bogota, Colombia
Show Prices ABS:HotelCheckRates-d562565?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Bogota Marriott Hotel
4.5 of 5 stars 139 Reviews
Bogota, Colombia
Show Prices ABS:HotelCheckRates-d1469232?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Sofitel Bogota Victoria Regia
4.5 of 5 stars 172 Reviews
Bogota, Colombia
Show Prices ABS:HotelCheckRates-d299375?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 173 hotels in Bogota, ranked by popularity »

Been to Hotel Estelar Windsor House? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hotel Estelar Windsor House

  • Ghl Hotel Windsor
Address: Calle 95 No 9-97, Bogota, Colombia
Price range (per night):* INR6,665 - 12,546

Owners: What's your side of the story?

If you own or manage Hotel Estelar Windsor House, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hotel Estelar Windsor House
Show the lowest price for this hotel (from our partners)
Show Prices