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Hotel Dann Carlton Bogota – reviews, photos

4.0 of 5
Cr 15 No 103- 60, Bogota 91602, Colombia
Hotel amenities
Hotel Dann Carlton Bogota
Ranked #55 of 173 hotels in Bogota
4.0 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    25
    20
    8
    6
    5
Date Rating
Bogota
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Flawless one nigth stay”
5 of 5 stars Reviewed 27 December 2011

We stayed there for overnight so as to catch an early flight the following morning and we were swiftly taken to our room. I had specifically ordered one of the the upper floors during my booking arrangements (booking.com) and was delighted to see that it was indeed honoured.

They also didn't let me down on transport to the airport. Very punctual. The room itself was comfy and even had a home theatre!

Room Tip: Make sure (as I did per recommendation from travellers commenting @trip advisor) to choose the upper...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ladodelapared about Hotel Dann Carlton Bogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Contributor
20 reviews 20 reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Average, pretencious hotel, poorly located”
2 of 5 stars Reviewed 19 November 2011
2
people found this review helpful

I have stayed in much better hotels in Bogota for the same rate --a number of them located on the avenue that connects El Dorado airport with the city- The hotel is about 40 minutes from the airport --on a rare but possible good traffic day. There is no hotel shuttle from the airport so before you travel make sure to find out where the licensed taxis' booth is at the airport. The building has seen much better days but now it needs more than an urgent face lift. Think about a hotel from the 80's and you'll get the picture. I did stay a total of 2 nights but paid for 4 nights in total, because of an early check in and a late check out. The room I got the first night --323--was dated but clean, the bathroom was small but using the toilette was as a challenge because of virtually no leg space. There it was an old Panasonic karaoke player with its 4 speakers spread around the room which made me wonder whether this room is rented for entertainment when the hotel is partly empty. Room 323 sits on top of the restaurant which I'd suspect would be noisy during week ends. Staff was courteous and friendly, but they lack of training. The restaurant was mediocre so I would not recommend to have any meals there. There is a Baskin's Robins across the street and a small coffee shop right next to the hotel where you can grab good Colombian coffee. Security can be annoying most of the time, but there is still a reason for it in Bogota, although the Country as a whole has improved hugely in the last few years. Unfortunately the hotel's location is far from adequate. The closest attraction would be Unicentro, a shopping mall about 10 blocks N of the hotel. Nice leather goods

Room Tip: Ask for room 326 or 327. Amenities seem better there and rooms are more spacious
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  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask omarzote about Hotel Dann Carlton Bogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carlton Bogota, Community Manager at Hotel Dann Carlton Bogota, responded to this review
25 November 2011
Dear Guest:

Thanks for choosing us to stay and let us know your comments about the service received.

We regret the inconvenience during your last stay, we have reported the case to the managers of each process involved, which are taking appropriate actions to correct all the faults, and avoid repeat similar situations in future.

We hope that what happened does not affect the image that you keep from us and give us the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milano
Senior Contributor
28 reviews 28 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Pretty out of downtown”
3 of 5 stars Reviewed 13 November 2011
1
person found this review helpful

Nice hotel, worth to be booked when in offer. Clean, pretty good restaurant inside, good free wi-fi internet connection accessible also from the desktops on the lobby but, but... pretty far away from downtown. Unfortunately saturday night is open a disco and if you have the room on the back of the hotel, well... easier to dance in the room than sleep.

Room Tip: Non in the back, in the direction of the disco on the saturday night...
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  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by Danroz for Bogota
Ask Danroz about Hotel Dann Carlton Bogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carlton Bogota, Community Manager at Hotel Dann Carlton Bogota, responded to this review
21 November 2011
It is an honor for the hotel have guests like you. When we know your comments about the drawbacks in your room, inmediatly we made tracks and monitores to avoid a recurrence of a similar failure in the future, to improve our quality of service.

We reiterate our interest in being your hosts in Bogota to assist with future visits.
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New York, NY
1 review
“excellent hotel for a very low rate”
5 of 5 stars Reviewed 26 September 2011

I have to travel extensively around the world for my job and this is one of the hotels where I feel more comfortable and it is just for their hospitality. I think that for what the hotel offers the value you pay is very low. they have several meeting rooms, the restaurant where food is really good and a nice bar. The grounds are immaculate, very clean. i really enjoyed my stay there and I recommend it with confidence.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask javierfh23 about Hotel Dann Carlton Bogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carlton Bogota, Director Comercial at Hotel Dann Carlton Bogota, responded to this review
27 September 2011
Dear Guest...

Pleased to assist you, the team of the Hotel Dann Carlton Bogota appreciates your comments.
It is an honor for the Hotel have guests as you, because your nice comments are very important to us because these encourages us to continue improving day by day for being excellent.
We hope the Dann Carlton Bogota Hotel continues being your home when you visit the city of Bogota to corresponding your confidence and expectations.
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Los Angeles, California
Top Contributor
52 reviews 52 reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
“Unprofessional Service”
2 of 5 stars Reviewed 11 September 2011
1
person found this review helpful

The service at this hotel is seriously bad. It seems that the employees have no training in hospitality management. I've been to 32 countries and countless hotels. This is the only hotel that has oppressive restrictions and rules. They do not allow any visitors period in the hotel after 6pm. So, if you're meeting friends, which I was, they cannot be in the hotel after 6pm. Weird policy. Also, if you're staying alone, you get one towel in the bathroom. The rooms are ok. The furniture is dated and needs to be replaced. The bathroom was very clean. Bottom line, it's a cheap, clean (mostly) place to stay, but you get what you pay for.

  • Stayed September 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 2 more reviews by mgeolina for Bogota
Ask mgeolina about Hotel Dann Carlton Bogota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Dann Carlton Bogota, Community Manager at Hotel Dann Carlton Bogota, responded to this review
21 November 2011
Dear Customer,

We regret the inconvenience for the attention of our staff, which already were trained in customer service and attention.

In terms of visits, our politics are very clear, because our priority is the security of our guests. Which does not allow the entry of visitors from 7:00 pm to 7:00 am in the rooms, but guests have the option of meeting in our Business Center and Lobby Bar.

Regarding the rooms we are improving furniture, which will make your stay a pleasant place.

We hope that what happened does not affect the image that you keep and give us the opportunity to serve you again.
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Additional Information about Hotel Dann Carlton Bogota

  • Dann Carlton Hotel Bogota
  • Bogota Dann Carlton Hotel
Address: Cr 15 No 103- 60, Bogota 91602, Colombia
Price range (per night):* INR4,705 - 11,314

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