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Casa Dann Carlton Hotel & SPA – reviews, photos

4.0 of 5
Calle 94 No. 19-71, Bogota, Colombia
Hotel amenities
Casa Dann Carlton Hotel & SPA
Ranked #20 of 173 hotels in Bogota
4.5 of 5 stars 97 Reviews
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97 reviews from our community

    Trip type
Traveller rating
    40
    35
    13
    4
    5
Date Rating
Montreal, Quebec, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hotel Staff makes the difference”
4 of 5 stars Reviewed 21 December 2011
1
person found this review helpful

I was pleasantly surprised of the quality of the hotel staff. They went out of their way to make sure all the little irritants and special requests would be fulfilled. I'd give it a 5 star but the only problem is that the rooms are noisy. I had 2 rooms during my trip, first room you could actually hear conversations in the other rooms, while the other had way too much street noise.

Area was safe and I liked it a lot. And again need to talk about the staff, two thumbs up and more at that!!!

  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Nice hotel, interesting location”
4 of 5 stars Reviewed 14 November 2011
2
people found this review helpful

We stayed at this hotel and Bogota just one night. The hotel is about 20 mins from the airport, if there is no traffic. Traffic in Bogota was crazy...think, New York City. There are hotels very close to the airport, but they are not close to anything else.
The Dan Carlton was nice and seems to have been recently renovated. It also seems to have a good area for meetings/conventions. The breakfast buffett was really good. It was free with our room, so i'm not sure on the cost.
We arrived very early and was able to get an early check-in, that was really nice. Our room was very large: two beds, a small table & two chairs, a couch, coffee table, dresser, tv, etc. I was surpised at the size. The bathroom was nice, there was a big step into the shower. The shower, while clean and large with good water pressure, the temperature was frigid. The hot water never really did heat up well. My sister took a shower after me and said she had no hot water at all.
Caution - there is no air conditioning in these rooms. I may have missed that on the hotel info and maybe it's not every room, but our room definitely did not have AC. I guess Bogota has a mild climate, but it was kinda of stale in the room and a bit noisy outside, so I would have rathered had AC than having the window open. It was not noisy all night, which was good.

Wifi here was spotty. The staff was friendly and helpful enough. No problems at this hotel. It's about 4 blocks from a neighborhood area with some restaurants, but not much else around the hotel. It is at a major 6 lane road intersection and is very busy. It's not too far from the downtown area (take a cab).

Room Tip: Ask for a room with AC, if they have them. Also, get one close-ish to the elevator if you don't...
See more room tips
  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mayaguez, Puerto Rico
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Had great time at Bogota....”
4 of 5 stars Reviewed 13 October 2011
1
person found this review helpful

I have just returned from Bogota, Colombia couple days ago. And I had the pleasure of staying four days at the Casa Dann Carlton Hotel. The hotel is in the "zona Norte" of Bogota which is a nice residential and safe area of town. The hotel is near the "Plaza 93" (about a 15 to 20 minute walk) from the hotel. This Plaza is beatiful and has several good restaurants around the Plaza (Square). The Hotel itself is a bit old and room furniture might be needing some remodeling , but the rooms are very clean and spacious. The staff is very friendly and always looking for ways to help the visitor and make them feel comfortable. The breakfast buffet is included. The buffet includes continental, tipical colombian food, fruits, and classic egg breakfast with bacon "rolls" ,etc... The Wi Fi in the rooms is FREE!!!!! You dont see that in other major hotels chains. If you have the time, use the roof top pool, it has water control heater , the water is very clean , great for a morning swim. Has a jackussi with a view. In the same floor there are lockers, Turkish and Regular Saunas. and nearby bathrooms. This area is very clean and has a good vibe. Below the pool, is the Exia Spa, were I got a nice couple massage with my wife and prices are reasonable.
I strongly recomend this hotel.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bogota, Colombia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
“Excelent Hotel”
5 of 5 stars Reviewed 7 October 2011

I have been there on vacations and business and always received an ecxelent service, food is good and is located in a good area of Bogota. I recommend it specially if you travel for health treatments, since they have a special package for pre and post surgery.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Cayman
Senior Contributor
24 reviews 24 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Must improve !”
3 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

It’s a good hotel located in a nice area of town.
The cons:
- Lack of Honesty and transparency: we booked via Booking.com at a fixed rate.
When we asked for the bill, we had been presented with higher rates.
After discussing with front desk and reservation for about 1 hour and showing them our online reservation they finally re-adjusted the rates.
Being foreigners we should be exempted of the VAT. This had always been the case at the intercontinental and Radisson in multiple cities in Colombia. Well at the Casa Dann Carlton they refuse to exempt you the VAT. Probably a kick back that goes in the employees pockets.
- The hotel rooms : At the checkin we’ve been nicely upgraded to a bigger room for free.
Problem is that room had a few issues : the hot water wasn’t working in the bathroom, the phone wasn’t working either. We request to change the room, but they sent the maintenance to fix the issues.
Maintenance wasn’t very efficient… After 2 days taking cold showers and have to use my cell phone to call room services they finally changed us to another room. No this not a joke!
The SPA, pools and Jacuzzi : the massage was below average quality. Every time we went for spending sometime in the hot tub the water was cold and had to wait about 1 hour for it to be warmed up.
The Pros :
- Very nice pool, gym, spa area
- Free and high speed internet
- Comfortable beds

Room Tip: Make sure you have hot water and the phone works.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe Romero, Guest Services at Casa Dann Carlton Hotel & SPA, responded to this review
27 December 2011
Dear Guest

Thank you very much for your comments about your experience at Casa Dann Carlton Hotel. We do aprreciate your feedback as this is what makes us better and improve our service everyday.

Regarding your comments about the problems in the hotel we would like to let you know that the hotel has started a renovation process,whit a new telephone plant and making improvements in our hot water pipes, please let us know when is going to be your next visit to give you a renovating room.

Thanks again for your comments, we are working to improve our service every day.

Hope to see you soon again to give us the opportunity to offer the best service

Best Regards,

Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Casa Dann Carlton Hotel & SPA

  • Casa Dann Carlton Bogota
  • Casa Dann Carlton Hotel
Address: Calle 94 No. 19-71, Bogota, Colombia
Price range (per night):* INR7,673 - 12,210

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