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Melia Santafe – reviews, photos

3.5 of 5
Avda. Pepe Sierra (Calle 116) No. 17 - 64, Bogota, Colombia
Hotel amenities
Melia Santafe
Melia Santafe
Melia Santafe
Melia Santafe
Melia Santafe
Melia Santafe
Ranked #92 of 173 hotels in Bogota
4.0 of 5 stars 7 Reviews
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7 reviews from our community

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Traveller rating
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Date Rating
Louisville, KY, USA
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Pricey, great staff”
2 of 5 stars Reviewed 6 March 2011

I travelled with my wife and 3 kids (11,11 & 5). As advertized, we booked a room with 2 Queen beds. Upon arrival, we were told that there are no such rooms with 2 queens - and they put us in a room with 2 doubles. The check-in and concierge staff was quite friendly. I agreed to pay extra for my 5-yr old, but I told them that I was disappointed, because I wouldn't have made reservation if not for the fact that the third party website advertized their room as having 2 queens. We could have taken one of the other cheaper options of hotels in similar class.

We arrived early, so they were good to us by giving us the room early. They hotel arranged for car. I was able to get a good price by negotiating directly with the driver who they contract. At the end of they day, the hotel offered us to move to another room which was bigger than the one we checked in, and could accomodate another bed.

We moved to this room, but it had a broken flush in the toilet - which we discovered too late.

At check-out, I had to point out some billing discrepancy, wherein they had put charges for the mini-bar of items that we had not consumed, and which were still there.

I think, for the price, there should certainly be better properties in Bogota - but the excellent customer service somewhat made up for the mediocre property.

  • Stayed February 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mexico City
Top Contributor
86 reviews 86 reviews
Reviews in 46 cities Reviews in 46 cities
74 helpful votes 74 helpful votes
“nice hotel good for business travelers, nice staff”
5 of 5 stars Reviewed 8 November 2007
2
people found this review helpful

Nice hotel, small one, rooms are ok, internet it is good, price performance nice,
very centric, staff if very nice.

American express travel made a mistake (another as usual) and the hotel honnor a reservation that we missed because amex, one night they need to change us, they did it and pay for the taxi, even when it was an Amex fault

  • Liked — staff
  • Disliked — -
  • Stayed November 2007, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Miami, Florida
Senior Contributor
39 reviews 39 reviews
Reviews in 24 cities Reviews in 24 cities
136 helpful votes 136 helpful votes
“Great little gem”
5 of 5 stars Reviewed 24 August 2007
1
person found this review helpful

Stayed here for one night while transiting through Bogota. As I was arriving somewhat late, I called to reserve car pick up at the airport and to find out if room service was available 24 hours. I was advised that it was not, but that the hotel would make arrangements for me. I hesitated a little, but left it at that as if worse came to worse, I could jump in a cab and get some food.

When I arrived in Bogota at 10 p.m. and got into the hotel car, the driver pulled out the room service menu and took my order while driving to the hotel. After a quick check-in, I found my food ready for me in the room. What a great, great surprise and truly great service!

The hotel is very small, 30+ rooms, and as I arrived late and left early, I really couldn't get a good appreciation of the neighborhood although it appeared to be in a nice, residential area. While the hotel is on a main street, it wasn't too nightlife-oriented, just a few people that appeared to be out for a stroll. I had reserved a deluxe room which consisted of a small living room with a fully-stocked mini-bar and a small regular bar with several full liquor bottles under lock and key. Both the bedroom and bathroom were ample and the bed extremely comfortable. The room was spotless, as in all Melias, and the service, as mentioned before, impeccable.

One minor point (not complaint)....there is no air-conditioning in the rooms. Bogota is cool to cold at night year-round and there's really no need for a/c, but just fyi for those interested. I normally like a/c but slept very comfortably and very well, although the lack of a/c might be a problem for a light sleeper if the neighborhood gets into gear in the morning (I left at 5 a.m. on a Sunday so couldn't really tell.)

Definitely a highly-recommended place to stay in Bogota!!

  • Liked — Impeccable service
  • Disliked — No a/c but really not an issue in Bogota
  • Stayed August 2007, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
Salisbury, MD
2 reviews
10 helpful votes 10 helpful votes
“Great hotel, friendly staff, Loved it!”
5 of 5 stars Reviewed 29 August 2005
4
people found this review helpful

Although not as lavishly appointed as some of the other hotels in Bogota, I would stay here again over all other locations. The staff was extremely friendly and helpful, and really went out of their way to provide excellent service. The location is great, the hotel is clean and well-maintained. I absolutely loved it.

  • Stayed August 2005, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Barcelona
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Excellent stay”
5 of 5 stars Reviewed 14 December 2004
2
people found this review helpful

I slept there two nights by mid october this year. Arriving to the hotel made me feel a VIP as every one at the hall was waiting for me and celebrating my arrival. A welcome beer was also waiting for me. Huge and clean rooms and very confortable king size bed. The breakfast was good despite lacking a greater variety of food. On the other hand the hotel is in a quiet and safe area, plenty of restaurants and bars, and not far away from malls. The only inconvenience, if any, is that city center is 10 km away. However, with the corporate room (cheaper than a one star hotel in Europe) there's no reason for not coming back!

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Additional Information about Melia Santafe

  • Melia Hotel Bogota
  • Melia Hotel Santafe
Address: Avda. Pepe Sierra (Calle 116) No. 17 - 64, Bogota, Colombia
Price range (per night):* INR8,009 - 10,082

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