I was recommended this hotel by locals as the "best" hotel in Santiago and certainly one of the most expensive ones. My expectations were high and since I travel often to Bogota I decided to check it out. I work in the travel industry so I am used to being in Hotels worldwide.
The title of my review says it all, yes it is a great old colonial building and the location in the District "G" (the restaurant meca of Bogota) is superb if you like your food. However, you would expect much more from a 5 star hotel with these prices (high even by internatioonal standards). Here are some items for you to consider:
- Rooms: are good, well lit, quite and spacious. I had one overlooking the interior patio, so quiet (expect for the painting work they decided to carry out throught the weekend!)
-If your rate does not include Breakfast, you will shell out 35 USD. We are in Colombia where a taxi ride is 2 dollars (just for comparisson purposes).
-WIFI: They charge 55,000 Bolivars per 24 hours, around 25 USD per day!! I beleive it should be included with the high room rates and being 5 stars, but not. Again to make the comparisson: a monthly bill in Colombia for WIFI at home will cost you 50,000 Bolivars, for a whole month!
- Water in the room: EVIAN 1 liter: 19,000 Bolivars or 8 USD per bottle
-Service: Everyone smiles here and that is appreciated but they take forever to answer anything. Room service closes at 11:00 PM. The only hotel bar is not open on Sundays. Again we are talking 5 stars here.
- Check your bill: on top of your rate they will add severeal lines with other charges that will really confusse you like DAILY service charges, plus hotel insurance plus tax, hence making your rate much higher than advertised.
-GYM: it is a cubby hole about 200 sq ft. Literally 4 machines, that is all. No more than 2 people could be at teh same time and only one treadmill, so forget it.
Besides all this, during my week there they decided to paint some parts of the hotel. They never told me at reservation time or even at check-in time. One day I tried to have lunch at their restaurant , but although it was open it smelled strognly of paint. They were repainting their bar or some other parts at Lunch time!! And they thought it was OK to eat while smelling paint.! Again this is a 5 star expensive hotel.
So all in all, if you are in Bogota for pleasure, maybe this will be a romantic place to stay because of the colonial style and location, but if you are in business you should forget it. It really is not worth your while.
A world traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC