I was lead to beleive by another traveler that the hotel had a change in the way it treats guest, I was mislead. I made a reservation for a king size, they gave me twin. I was told I had free internet, the hotel only provides email supplier's service free, anything else is extra. Details, no orange juice, no large spoons for the cereal, limited choice, I wanted something special, a machiato, or just expresso and milk; sit and wait. I was lead to beleive there would be newspaper available, there were none. Returned from work at night to take a shower, there were no towels! ask for them, it took them an hour to deliver. two towels. I needed a cab, I was in the reception desk, I told the person behind the desk I wanted a cab and I wanted it charged to my room, she said "one moment pls" and left, after 10 minutes I told the other person behind the front desk, what about my cab? and she said "one moment pls" and continued talking to someone on the phone about a personal problem.
I left and took a cab.
- Andino Royal Hotel
- Andino Royal Bogota
