We booked a room (for two nights) in advance and paid a deposit, and confirmed our reservation the day before arrival. When we arrived to check in, we were told there was no record of our booking and certainly no record of the deposit. The young lady at reception was very rude, and clearly did not want to investigate the matter, even after we quoted our booking number and showed her our reservation confirmation.
We were asked to come back in a few hours, after guests had checked out, and see if a room became available. Luckily (sort of), a room did indeed become available, and the receptionist miraculously found our reservation and a record of our deposit.
While the room was clean and the bed comfortable, the shower was temperamental and hot water sporadic at best.
The staff are only friendly when they are trying to make a sale (from the associated tour and travel business), or trying to extract a favourable review out of you. We got bus ticket quotes for a bus ride to Chile from the tour/travel desk in reception, but the prices were more than double what you can pay at the terminal.
Yes, it’s quiet and clean enough, but I dare say there are better places you can stay for the same price.
When the time came to settle our bill, we again had to “remind” them that we had already paid a deposit. Eventually, they acknowledged our deposit through gritted teeth... not very professional (or honourable), to say the least.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC