Where do I start? Rude clerks, corridor door did not lock, no restaurant as stated.
Best of all I awoke to find no shower and had to get on my knees to wash my hair, and take a "sponge" bath. When compaining upon check out, clerk was rude once more, and no manager was "available". Nasty experience. I chose this hotel because of Best Western affiliation and BW made it right, but it didn't change the experience.
If you find yourself in Ark City, as it's called. bail out of the Atrium Inn!

We went to Ark City to stay for their Annual Renaissance Festival. When we came in the service was prompt and we were given a key card to the room. Our room was right in front of the hot tub on the lower level. When we crossed through I noticed that the water in the pool was very cloudy. Almost to a disturbing level. Unfortunately when you have young children and the pool is directly in front of the room the chances of avoiding the pool are slim to none. The room was fine. Typical hotel room. Nothing overly special and nothing bad enough to keep us from coming back. The breakfast was horrible. But the juice machine is kept running all the time so if the kids are thirsty you can just fill up a cup and give them some not just in the morning. Would I stay there again? Probably. Just because its where we have always stayed and is the hotel I remember as a child. Would I stay there without the history....I would probably try out some different hotels. I don't know if any others are any better.

I visit every once a year in blue grass festival. I love this place all time Friendly staff and good service.

This is a case of people overcharging for their hotel and having a false sense of exclusiveness. When I walked-in at 3pm, there was no one at the front desk and I had to wait for approximately 5 minutes before someone came to the desk. The employee couldn't find my reservation and then gave me a key that didn't work. she then blamed the computer for doing it wrong and when I finally got him my sauna (room) it was so hot it was miserable. The A/C did not work properly and I set it as high as it would go while I went to dinner. With the room somewhat comfortable when I returned I realized the shower did not drain properly so I stood in 4" of water while I showered. The bed was very uncomfortable and the room was musty and had weird odors. Managed to get through the night and when I checked out the next morning it was the same girl working the counter. She checked me out but could not figure out how to print a copy of my receipt. I settled for a xerox copy of the folio and departed with no intention of returning. Ridiculously high priced for poor service and quality.