All in all this was average. The plus side is definitely the customer service, which was excellent. Good location, close to the Corniche, but rooms (bathrooms in particular), could do with some updating.

Business travellers, and most others, should avoid this hotel. It is poorly maintained and needs a thorough clean. Staff are civil but completely chaotic. Above all, it is extremely noisy, with a "nightclub" on the ground floor which plays music so loud-- till 2.30AM every night-- that I had to move from a room on the 6th floor to one on the 11th. In one room my shower barely produced any water and in the other room it fell apart in my hand. I was told hot water was available at certain times, but in four nights and three days I never found when. My phone worked only intermittently and both outgoing and incoming calls cut off. A request for a tax to be called results in the guest's being told to take a seat, but only when you go back and ask "how long is the taxi going to take?" do the staff actually call one. The hotel presents itself as a normal international class hotel, but it functions as a hostel for workers from the Asian subcontinent and southeast Asia, many of whom are families with several small children, and Eastern European construction workers with a fondness for drinking in one another's rooms till the small hours of the morning. The "nighclub" --and its hostesses--attached to the hotel have a very bad reputation locally and women guests should avoid lingering alone in the reception area in the evening.

If you are casual about cleanliness, have no fixed schedule and could sleep through a train wreck, it's probably OK for you.

Hotel booked for us by s/o's new employer while her flat was being readied. Other poster's bang-on: options for extended stay and midrange hotels in town are extremely limited. Opinions of two-week stay:

Plusses: Hotel is close to Corniche, LuLu Center shopping, Hamdan Street (clothes), Iranian souq (appliances and small knick-knacks) and Sheraton (cabs after dark, dining options and business center). Kitchenettes in most rooms (fridge and electric hobs).

Minuses: Cabs stopping at the hotel often refuse to pick up fares here, especially after dark (few Western guests). Mold on bathroom tiles and on air conditioning vents gave us colds. S/O refused to bathe in rusty tub. Hotel's business center closed. Internet access spotty. Staff nice but useless in recommending tourist activities. Hotel bars are tacky and even the cheapest beers are more expensive here than some 5* hotels in town. Dining options in hotel and in immediate area extremely limited and/or expensive.

Bottom line:

The hotel truly looks like 4* outside but struggles to put together a 2* service inside. Hotel caters mostly to non-Western oilfield crews, temporary housing for expats, airline flight cancellation victims and budget tourists from E. Europe and Asia. I feel sorry for them all.

This is not one of the new, fancy hotels you have come to expect in Abu Dhabi and Dubai but, it is an adequate place to stay if you are on a budget.

Abu Dhabi lacks in choices for mid-range hotels. The Regency is still expensive for what you get. This is a three star hotel at best. The rooms are small and are in need of at least a cosmetic renovation. The matresses and linens are cheap quality.

The front desk people are very friendly and helpful. They arranged to get me a rental car brought straight to the hotel with no problem.

The restaurant on the top floor does have some great views of the gulf. The buffett dinner has quite the range of cuisines but, not really worth the 70 dhs price.

Internet is only available in the lobby and the restaurant (although if your room is the 14th floor you may be able to access it still) and you need to use prepaid cards that require you to have a cell phone to get the access code sent to you via sms.

The hotel location is very convient to everything and you can always walk next door to the Sheraton for more dining choices.

Overall, it is an adequate hotel but still expensive for what you are getting.