We came on a weekend vacation with the family, the price and the published photos were tempting. On arrival staff was extremely friendly and was proffecioanl and well prepared to receive families with children which created a positive first impression. On the room things were not as expected. Both of my two rooms were small and not really clean. The round coffee table had stains of cups from an earlier guest all over it, which surprised me. When my bags came up I did not find a place to put them on, the rooms don't have a luggage bench like all other hotels have. We had to keep them on the floor, that was not very convenient.
Later that evenenig we received some friends in the lobby, we were not able to order coffee after 12, so we had to order it through the room service. After some 30 minutes our coffee came, but it was more an ice coffee, the waiter was friendly and apologized and went and brought us new, hotter coffee. Though if it wasn't for the friendliness of the staff it would have left a real bad impression. The beach is small but nice apart from the fact that the sea view is blocked by a huge construction site. All in all it fine for therice we paid, could see my self visiting it again. It's a Hotel, which definitely had its golden times some years ago....

I stayed at the Sheraton Corniche for a few days a number of weeks ago. I had stayed at this hotel a couple of years back and thought I would try it again as the business I deal with in the UAE are familiar with the location. As I travel globally and stay at hundreds of Hotels, I am still amazed at the lack of a reasonable smoking policy at this hotel. When I arrived I was lucky to make out the front desk due to the high level of smoke in the foyer.(seems like a common problem based on the reviews) Not a particularly nice introduction. As I had booked a club room and non smoking floor I thought that this would be the end of the smokers but to my amazement, people were smoking on the non smoking club floor, in their rooms, at the elevators and in the club lounge that was the size of half a bedroom. As I paid for the additional club advantages such as the evening coctails, I was constantly disapointed over several days that it was standing room only. The one staff member in the club lounge just looked at me and shrugged his shoulders, two days in a row...I will propably try another hotel in the future that can guarantee a non smoking floor and more realistic club advantages that are obtainable...

We have made reservations for 2 rooms from the 30th till 31st january. The guests would took their flight from Istanbul to Abu Dhabi, but due to heavy snow in Istanbul their flight was cancelled after a delay of 7 hours. When the flight was cancelled it was already 11pm (turkish time. 03am UAE time) and they couldn't call the hotel. Next day, on the 31st we have contacted hotel via our travel agency to cancel the booking and any payment concerning. The hotel didn't accept. From then they are not even responding my e-mails.
I was expecting a much more decent behaviour from this well-known hotel chain.
and just wandering if this is not a "force majeure", what is ???

This is a beautiful hotel in a nice location, but for non-smokers it's a shock to the system! The foyer area, which includes a coffee shop, was full of smokers for most of the time. The smoke wafts up to the open mezzanine level on the first floor - (which is supposed to be a non-smoking floor). However, the first floor also includes a "Cigar Bar" - bit of an oxymoron really. There are Internet facilities on the first floor. The reception check-in was slow and I have to say not very welcoming. Felt Like a hospital reception - (except for the smoke).
Now the upside is that our room was beautiful and included all you need for a comfortable stay. The bathroom was a nice size. The hotel has various eating venues (not cheap - but no hotel restaurants are...) and a lovely pool area. Still construction works all around the hotel, but no noise after dark from the works. Very nice hotel - but the smokers ruin the atmosphere.