Pros : competitive room rates, wide choice of restaurant and meal options
Cons : poor sound proofing of rooms (due to doors permitting to create communicating rooms), little reactivity to maintenance issues, poor attendance by business center staff, very bad service by drivers provided by concierge desk (lack of punctuality, unsafe driving)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 January 2012
Dear Oursdur
Thank you for taking the time to write a review for InterContinental Abu Dhabi. We are pleased to note you enjoyed our restaurants and meal options, as well as the value for money we strive to provide with our room rates.
At the same time we are deeply regretful for the poor service you experienced during your stay with us. Please accept our sincerest apologies for the inconvenience you suffered during your viist. We greatly value your feedback and opinions and will make sure to include your comments and unhappy experience to update and better our services.
We do hope you will visit us again and give us the opportunity to redeem ourselves with better service in the future.
Thanking you
The Management Team
InterContinental Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC