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Hyatt Capital Gate – reviews, photos

P.O. Box 95165, Abu Dhabi, United Arab Emirates
Hotel amenities
Hyatt Capital Gate
Ranked #9 of 90 hotels in Abu Dhabi
4.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    17
    5
    1
    0
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Date Rating
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“The best staff in the world”
5 of 5 stars Reviewed 17 January 2012
3
people found this review helpful

Hyatt Capital Gate has a lot to offer. Stunning views, science-defying architecture, beds so comfortable they practically hug you to sleep, the highest swimming pool in Abu Dhabi. The list goes on. But what made our stay one of the best we have ever experienced is the staff. They are helpful, knowledgeable, friendly, professional, courteous and genuinely make you feel that your happiness and comfort is their priority. I hope Hyatt management are smart enough to realise how lucky they are and to hold on to these amazing people.

Yamama

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree Graesslin, Public Relations Manager at Hyatt Capital Gate, responded to this review
18 January 2012
Dear Guest

What a lovely positive review you have written for us, thank you! We’re delighted to know that all our staff, in all departments exceeded your expectations.

We look forward to welcoming you back in the near future.
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Abu Dhabi, United Arab Emirates
Top Contributor
67 reviews 67 reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“Amazing”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I had the pleasure to stay at this hotel on Christmas eve, The hotel had just opened 3 days ago,my whole experience was great, from the start I was welcomed with a smile, the staff were very friendly and were always on sight to help.
The room I stayed in was (2012), it was one of the most spacious rooms I have ever stayed in, and the view was stunning as you can see the sea from a distance, and the luxiourious villas.

The room had a see through bathroom that gave it a special touch, it was equipped with an espresso coffee machine, it had a nice seating area as well as a work desk, it was huge and this was a king bedroom.

An LCD and a nice Bose home theatre made it a real great stay.

The Swimming was of decent size not that big but had stunning views, it was located on the 19th floor the sunset there was incredible, their SPA had a shower experience that everyone should try.

It is located next to the ADNEC, so if you are here for business don't even hesitate.

Room Tip: ask for the sea view
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree Graesslin, Public Relations Manager at Hyatt Capital Gate, responded to this review
18 January 2012
Dear Guest

Our views truly are special and we're pleased you enjoyed it as much as we do - we are somewhat spoilt to have it everyday!

We greatly appreciate your recommendation and for posting images of your own experience. We look forward to seeing you again during your next business or leisure trip!
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Los Angeles, California
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Stunning Stay on the Opening Day - Definitely the Place to be in the Exhibition Center Area.”
5 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

Had a stunning one night stay there last week that happened to be the opening day of the property. I was flying out from the Abu Dhabi airport the following morning. The hotel is located half way between the city and the airport.

The Capital Gate building is an iconic one already due to being the largest man made tilted structure. The hotel part of the building begins from the 18th floor. The lower ones are reserved for office space

So, I got to the hotel around 1:30PM. My bags were promptly moved out from the trunk. The lobby of the hotel is on the 18th floor. The general manager and other management members were welcoming me to the hotel. We briefly exchanged pleasantries, and I was then on my way to the 18th floor lobby with the front desk manager.

The paperwork was prepared before my arrival and I was escorted to the “room” 2212, that had been preassigned for me, straight from the lobby. They needed me to handover my passport for making a copy/scan of it, which is the usual process in the UAE, and a credit card. These were promptly returned for me.

I had been upgraded to a proper two room suite for being a first day guest and Hyatt Gold Passport Diamond member, although this is not their usual upgrade. The suite had a panoramic view of the island where the ruling family of the Abu Dhabi lives

The living room was very spacious with a circular table where the fruit plate was waiting. The work desk area. The sitting area with another table next to the TV, where the Diamond amenity bottle of red wine, marinated olives, and cheese jar were. There was a guest bathroom on the living room as well as space for some storage. The lamp ensemble in the living room was interesting and looked very nice especially in the evening.

The bedroom consisted of a nice bed, another TV set, and some macaroons on the table by the mirror. The view of the “royal” island, where some work was done was nice.

The bathroom was very spacious with a nice infinity bathtub next to the window. You could control the TV that was on the ceiling using the panel on the tub. Also, there was mood lighting you could turn on.

There was the vanity area with couple of sinks. Surprisingly they didn’t have razors, mouthwash, or toothbrushes available on the suite. You can, however, request them from the housekeeping and they were, at least in my case, brought up promptly. Shower area had the usual rainforest and the regular shower heads. There was a toilet and a bidet, although not the Japanese ones that I would prefer. Overall the suite was very nice.

The Lounge is on the lobby level at the 18th floor. It was very contemporarily setting. I decided to sit out in the terrace that is shared with the 18 Degrees restaurant and the Lounge, although in the evening they apparently would prefer it to be used by the diners. There was a beautiful view of the islands and the surroundings from the terrace. Decided to have a caipirinha there, but they hadn’t got cachaça liquor yet, so settled for a caipiroska, which was done correctly.

I only ate the breakfast at the 18 Degrees, but took a photo of the evening menu that described it as Eastern Mediterranean. To my understanding it was mainly tapas style food to be shared with a group of people. It sounded a bit too complicated to what I was looking for, and I actually walked to the Aloft to have a look at the property and have a snack there. Also, the evening view of the Capital Gate building is stunning from the Aloft’s rooftop bar.

The breakfast is available through the room service, the lounge, or the 18 Degrees. I decided to try the breakfast at the 18 Degrees early in the morning. There were some pastries, breads, cold cuts, fruits etc. available on buffet style and then a menu of hot items that could be ordered.

At the ground floor they have Profiterole “café”. You can get sweet or savory puffs and other small snacks.

The fitness center is what one would expect from a brand new hotel. The locker room includes a steam room but not a dry sauna.The pool area and the pool bar were being opened when I was there.The pool area is not huge but adequate for the size of the hotel, and it is on the 19th floor of the building. There are quite a few sun chairs out. The sunset view from the pool area is very nice.

This location is very good if you have business to conduct at the exhibition center. There are quite a few embassies, including the United States one, located in the immediate area. Also, the location is good if you have an early flight out from the airport.

The highest floor of the building is the private residence of the sheik who owns the building. There is also a helipad on the top of the building that can be used for transport.

Room Tip: The higher the better and with a view of the nearby island.
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree Graesslin, Public Relations Manager at Hyatt Capital Gate, responded to this review
10 January 2012
Dear Guest,

Thank you for posting such an extensive review and sharing your experience with us.
Our aim is to always be prompt with our service and to exceed guest expectations. We are especially delighted to hear you enjoyed the “first day” upgrade.
We look forward to the opportunity to welcoming you back to our hotel soon.
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Kiev, Ukraine
1 review
“Great Hotel!”
5 of 5 stars Reviewed 28 May 2012 NEW
Google Translation

  • Stayed April 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Irma294474 about Hyatt Capital Gate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Un melting pot fantanstique”
4 of 5 stars Reviewed 19 May 2012
Google Translation

  • Stayed April 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask thalieyeu about Hyatt Capital Gate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hyatt Capital Gate

P.O. Box 95165, Abu Dhabi, United Arab Emirates
Price range (per night):* INR11,482 - 36,518

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