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The Westin Abu Dhabi Golf Resort & Spa – reviews, photos

5.0 of 5
Sas Al Nakhl | Khalifa City 'A', Abu Dhabi PO Box 126 797, United Arab Emirates
Hotel amenities
The Westin Abu Dhabi Golf Resort & Spa
Ranked #20 of 90 hotels in Abu Dhabi
4.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    19
    8
    7
    0
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Date Rating
Dubai, United Arab Emirates
Senior Contributor
43 reviews 43 reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
“Golfer's paradise”
4 of 5 stars Reviewed 12 February 2012

We stayed here to watch the HSBC Abu Dhabi Golf Championship (featuring Tiger Woods). We had a room overlooking the 9th green. We had a 10 month old baby with us so only short periods of time we could be out on the course before he got tired or hungry. The location was great as we could pop in and out all the time or watch from our balcony while he slept. The hotel itself if gorgeous and brand new. The modern design is very well done. The beds are very comfortable. The breakfast in Fairways was also very good with made to order omelettes, eggs, pancakes..... Great selection. We ordered room service for dinner and the sandwichs and pasta were bland and tasteless. Not worth it at all. For us, all in all, a great stay and break. The location was perfect for our situation.

Room Tip: Ask for a view of the golf course.
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Abu Dhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this review
21 February 2012
Dear Guests,

I would like to personally thank you for your comments.

We were very pleased to learn how much you enjoyed your stay with us and would like to take this opportunity to thank you for your continued support.
Sorry to learn of your disappointment with the meal offered to you by In Room Dining. Please be assured, we do value all guest comments and I have reviewed the issues raised with our Director of Food and Beverage.
Please let us know when you are planning to come back to Abu Dhabi again so we can ensure your stay is as memorable as possible.

Thank you again for staying with us and hope to meet you in person on your next stay.

Stay well,

Lilia Koleva
Director of Rooms
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Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Good resort for Golf enthusiasts and conferences”
4 of 5 stars Reviewed 11 February 2012

Located in the outskirts of Abu Dhabi, the capital city of the United Arab Emirates, the luxurious property is ideal for Golf enthusiasts or conferences. If you are in Abu Dhabi other than for Golf or a conference, it may not be the hotel for you.

The bedroom I used had 2 Kingsized beds. The ceiling was rather high and the bathroom very spacious. All rooms have a view of the Golf Course and with the ground floor rooms, you cn actually walk on to the Golf Course.

A taxi would probably be the best way into town from the hotel but could be easily 30 minutes or more into downtown Abu Dhabi depending on traffic. Downtown Dubai will probably be about 100 Kilometers or one hour away.

The property in only about 4 months old and has some of the usual glitches new properties have. Warm water was not actually warm!

Room Tip: If you are not in Abu Dhabi for either a conference or Golf, it may not be the hotel for you!
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Westin Abu Dhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this review
21 February 2012
Dear Guests,

I would like to personally thank you for recently staying with us and subsequently for having taken the time to c share your comments about our hotel.
Your opinion certainly assists us through our continuously process of improvement.
I look forward to welcome you back, and please do not hesitate to contact myself directly if there is anything I can do to ensure your future relaxing stay at The Westin Abu Dhabi.

Stay well,

Lilia Koleva
Director of Rooms
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Dubai, United Arab Emirates
Senior Contributor
43 reviews 43 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“New and well worth a visit”
5 of 5 stars Reviewed 3 February 2012

My wife and I have just enjoyed a short relaxing break at this new Hotel. The location is perfect for you golfers .
We were looking for somewhere we could just spend 24 hours to unwind , relax and this place offers you that.
The staff were very friendly and helpful , nothing was too much trouble for them.
We stayed in a Jnr suite overlooking the golf course , in fact all rooms have a golf course view , the Room was excellent with very high ceilings and patio doors that opened all the way along the wall giving you immediate access to the patio and the Golf.
The Spa was perfect , along with the 2swimming pools
The choice of F&B outlets was excellent , especially the Moroccan AGADIR restaurant , exceptional.
The only little thing we could pull them up on was, there was no Magazines , in-room , in the Spa , or Lobby area, this needs to be acted upon , as people do enjoy reading a quality magazine while relaxing in a fantastic Hotel
We certainly will be back again soon

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Westin Abu Dhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this review
14 April 2012
Dear BossMan1025,

Thank you very much for your lovely comments and suggestions regarding the Westin Abu Dhabi Golf Resort & Spa. We are extremely pleased that you enjoyed your stay with us. It is excellent to read that our staff were very friendly and helpful as we know that it is them that make all the difference. As you say, the location of the hotel is idyllic and all our rooms have fantastic views of the golf course. Our award-winning Agadir Restaurant is certainly a marvellous place to dine, we look forward to your next visit when you will hopefully have the opportunity to visit our other restaurants.

The Westin Abu Dhabi Golg Resort 7 Spa, Management
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Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Disappointed.”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

We decided to stay here to watch the Hsbc golf championship and we had a marvelous room overlooking the course. There were too many little niggles to mention and it all left a sour taste in my mouth. What should have been a pleasant experience was a chore. The one thing of note and totally unacceptable and particularly if you were a woman occupying a room alone was a noise outside the door at 10 pm, we were waiting for room service so I asked who it was and when opening the door found the engineers unscrewing my door handle. Say no more, should you stay here I certainly would not, will I organise out next global conference here, absolutely not. The one saving grace was a lovely Russian lady in the lounge who was a delight.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Westin Abu Dhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this review
22 February 2012
Dear Guest,

Thank you for taking the time to share your comments on-line. We always appreciate when our guests take the time to share their experience with us so we can continue to improve our service.

Please be assured that the issues raised have been investigated and appropriate action has been taken to prevent any guests being similarly inconvenienced in the future.

We are aware that your opinion of our service has been affected and that in time, you may reconsider your position and choose to stay with us again and can only hope you will not judge us solely on the basis of this particular experience.

Yours sincerely,

Lilia Koleva
Director of Rooms
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Murcia, Spain
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“much better hotels in the area don't bother”
3 of 5 stars Reviewed 30 January 2012

We only stayed 1 night and was disappointed. We arrived late afternoon to a lovely entrance and receptionist was great. We had a prestige room overlooking the golf course. We asked for a King room and got a double double room very close to a noisy generator which hummed all night long and then really kicked off at 6.40am!!
The bath water didnt warm up and had to get an engineer out to the room. the happy hour included in our room was good in the lemon and lime bar as barman was very attentive. Chose to eat in the so called GASTRO PUB which was undermanned with uncleared tables and crumby chairs and food was very poor as the choice of menu showing outside the bar was not was was on offer when we got in there... the list had halved although they did cook what my husband had seen outside, my fish was nasty and tasted undercooked. Breakfast was no better in the all you can eat FAIRWAYS with what looked like a good selection you were hard pushed to put much together to get anything like a western breakfast. the bread was stale for toasting and at 9.45am most of the food was luke warm and seemed to have been there for hours. My husband asked for 2 poached eggs which turned out to be cold so must have been precooked. The hotel itself looks great but wouldnt stay again as not worth the money

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin Abu Dhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this review
22 February 2012
Dear Guests,
Thank you for you recently staying with us. We always appreciate when our guests take the time to share their concerns so we can continue to improve our service.
It appears from your replies that we did not entirely manage to meet your expectations for which I apologize on behalf of the entire team here at the Westin Abu Dhabi.
We have noted your comments regarding the quality of food in Retreat and Fairways, and we would like to inform you that our Director of Food & Beverage is giving that area immediate attention. In addition, our Executive Chef is currently reviewing the menus and conducting additional trainings to our line cooks in order to better the quality and presentation of the offer.
Also, I would like to apologize for the team seeming to overwhelmed and unresponsive. Regardless of how busy we are our goal is to respond to every concern and exceed all guest expectation. It seems we did not reach our goal in your case and I would like to apologize for this

Yours sincerely,

Lilia Koleva
Director of Rooms
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Additional Information about The Westin Abu Dhabi Golf Resort & Spa

Sas Al Nakhl | Khalifa City 'A', Abu Dhabi PO Box 126 797, United Arab Emirates
Price range (per night):* INR8,233 - 22,348

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