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Cristal Salam Hotel – reviews, photos

4.0 of 5
8th Salam Street -Tourist Club Area, Abu Dhabi 107523, United Arab Emirates
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Cristal Salam Hotel
Ranked #4 of 90 hotels in Abu Dhabi
4.5 of 5 stars 90 Reviews
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90 reviews from our community

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Abu Dhabi, Abu Dhabi, United Arab Emirates
1 review
“5 star service!!”
5 of 5 stars Reviewed 13 February 2012

I had the pleasure of living at Cristal Salam Hotel for almost two months while working in Abu Dhabi. The staff at Cristal are amazing and they became my "new" family. They are so attentative, patient and remember the little things. I was always made to feel like I was the most special guest and I miss my Cristal family very much. The facility itself is wonderful! Everything is brand new, clean and comfortable. I especially enjoyed the workout room. I felt like I was a member of a real gym and they have trainers available for private sessions. The business center had everything I needed. Each morning I was able to have my eggs prepared to my liking and the wait staff was very efficient and enjoyable. Thank you Cristal for making my stay in Abu Dhabi feel like a home away from home.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Laurel S about Cristal Salam Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal Fakhoury, General Manager at Cristal Salam Hotel, responded to this review
15 February 2012
I would like to take this opportunity to thank you very much for your kind review and glad that you had enjoyed your stay with us. I have conveyed your kind words to our staff and very much touched by your thoughtful gesture. Your feedback encourages us to continue to provide outstanding service.

If there is anyways that we can be of further assistance, please do let us know and we are all looking forward to meet you on your next visit at the Cristal Salam Hotel.

Sincerely,
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Neumunster, Germany
1 review
1 helpful vote 1 helpful vote
“Brand new”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

We stayed at the Cristal Salam for 6 nights. The hotel is very new and well kept. The staff was very friendly. I especially liked the new gym and the relaxing sauna and steam bath.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask John K about Cristal Salam Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal Fakhoury, General Manager at Cristal Salam Hotel, responded to this review
15 February 2012
Thank you for your good comments and your kind review. We are happy to know that we were able to meet your expectations and it feels great to read you had a wonderful stay with us.
Once again thank you and we look forward to welcome you back.

Sincerely,
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Abu Dhabi, United Arab Emirates
2 reviews
“Home away from home.”
5 of 5 stars Reviewed 12 February 2012

I love staying at the Cristal Hotels in Abu Dhabi. I always put it as my preferred hotel while making the booking through my company. The staff are great and always offer great services. I have been staying there so often that I know all the faces by now. Its a great feeling to be welcomed week after week, while being away from family. I would like to thank all the staff at both Cristal Abu Dhabi and Cristal Salam for making me feel comfortable during my stay.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Muhammad K about Cristal Salam Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal Fakhoury, General Manager at Cristal Salam Hotel, responded to this review
13 February 2012
I would like to take this opportunity to thank you very much for your kind review and glad that you had enjoyed your stay with us. I have conveyed your kind words to our staff and very much touched by your thoughtful gesture. Your feedback encourages us to continue to provide outstanding service.

If there is anyways that we can be of further assistance, please do let us know and we are all looking forward to meet you on your next visit.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salmiyah, Kuwait
1 review
1 helpful vote 1 helpful vote
“Home away from Home”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I stayed at the Cristal Salam during a recent trip to Abu Dhabi. I was immediately impressed with the hotel decor and staff. I was shown directly to my room and given a tour of the room, which was very nice and comfortable. Everything and everywhere in the hotel was very clean. The concierge was very informative. They knew the best places to visit, shop and eat. The food, especially the lunch and dinner buffer at the 2.35 restaurant was very delicious. There was always a variety of food to choose from. Breakfast is free and is served until 10/10:30, which is great for those who want to sleep in. Everyone on staff was welcoming and helpful. After a day or two, they knew my name and what I liked to have for breakfast. I didn't even have to place an order. My usual breakfast dish would just arrive at my table.
My room and furniture was very stylish and comfortable, especially the bed. The color of the room was also easy on the eyes and very conducive to creating a warm, comfortable, and relaxed atmosphere. The mini-bar was well stocked with a variety of snacks and drinks to choose from. The hotel does provide 2 complimentary bottles of water, along with tea or coffee.
The room was wired for internet access through an ethernet cord, which is housed in a cute circular, pull out case. The hotel does provide Wifi but only in the restaurant and in the Blendz Cafe. They also have a business center with a printer/copy machine, scanner, binding machine, and more.
Another great point is the hotel's convenient location. Finding a cab never took long, especially if the concierge gets the taxi for you. The hotel is also very close to the Abu Dhabi Mall, which is about 10 minutes away if you're walking. It is also located near a few good restaurants.
Overall, I was extremely pleased with the hotel during my 5 day stay. I will definitely stay there again on my next visit to Abu Dhabi. I recommend this hotel to anyone visiting Abu Dhabi.
Oh a word to the wise, there is another Cristal hotel in Abu Dhabi so be sure to specify the Cristal Salam when you're booking or when you get in a cab.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KIntlTravels about Cristal Salam Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal Fakhoury, General Manager at Cristal Salam Hotel, responded to this review
12 February 2012
I would like to thank you for the time and effort you have taken to share with us your experience at the Cristal Hotel, guests such as yourself enable us to maintain the high standards of service expected of us.

It is always very rewarding for my team and I to know that Cristal Salam Hotel will be your first choice in Abu Dhabi.

Furthermore If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
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Abu Dhabi
1 review
1 helpful vote 1 helpful vote
“BEST EVER HOTEL”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I came here last January 1 and 2, and upon entering the hotel, the bell boys were very helpful.
They never hesitated to take my luggages.

Upon check in, Glynis from the REception was very helpful she did a warm welcome and made the check in process quick. While doing the check in she made me understand what the hotel has from what's inside the room, and facilities of the whole hotel..
She even assisted me until I reach the room ...

The buffet in 2.35 was wonderful. All staffs were very polite and helpful.

At the time of check out, Glynis again handled me smoothly. check out process was an express. She is very professional and very smily.
She has a good diction in English which is a very good asset of the hotel. Check out day was a busy one as a lot of us were on queue.
She knows how to handle each and every guest without the feeling of waiting.

I will be back here for sure as I recommended Cristal Salam Hotel to my company.
This new hotel is better than their old one in Elektra. expecially the people and the services.

KUDOS!

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Richard B about Cristal Salam Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kamal Fakhoury, General Manager at Cristal Salam Hotel, responded to this review
7 February 2012
Thank you for taking the time to write a review about your stay at Cristal Salam Hotel. We are grateful that we were able to provide you a wonderful and satisfying experience.

Through this appreciation that we commit to strive more in maintaining the best of service to all our guests.

If there is any further way that we can assist you, please let us know. Looking forward to welcoming you again at Cristal Salam Hotel.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Cristal Salam Hotel

8th Salam Street -Tourist Club Area, Abu Dhabi 107523, United Arab Emirates
Price range (per night):* INR4,257 - 15,907

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