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Khalidiya Palace Rayhaan by Rotana – reviews, photos

5.0 of 5
Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Hotel amenities
Khalidiya Palace Rayhaan by Rotana
Ranked #21 of 90 hotels in Abu Dhabi
4.0 of 5 stars 126 Reviews
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126 reviews from our community

    Trip type
Traveller rating
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    42
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Date Rating
Portsmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
“Ignore all the negative reviews”
5 of 5 stars Reviewed 6 February 2012 via mobile
1
person found this review helpful

We have stayed at Claridges and The Peninsula Hong Kong so know a little bit about quality hotels. Given this hotel is not charging their prices what they deliver is excellent. Service was excellent, we had a mix up on room service and it was immediately deducted from the bill. Staff couldn't do enough for you and the two lady greeters are brilliant. The room was superb, pool area and beach one of the best you will find in Abu Dhabi. Not many restaurants but breakfast selection was good and Beaches seafood was exceptional. Yes there is no alcohol but this is made clear on all main websites. If you are going to Abu Dhabi and can live without a drink stay here. You can easily visit any other Hotel and drink there. Hilton is a £1 taxi ride. Brilliant place so ignore the knockers who obviously have an agenda.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Southcoastmag about Khalidiya Palace Rayhaan by Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review
20 February 2012
Dear Trip Advisor Member,

Thank you very much for your very positive feedback which was gladly shared with the whole team. We are pleased to learn that we have given you excellent service and that you love our facilities in the hotel.

Your comments are surely an encouragement and we assure you that we will do our best to continually provide you with the same outstanding level of service that you truly deserve.

Yours sincerely,

ALAIN KROPF
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarschot, Belgium
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Short stay in Abu Dhabi”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

This is an excellent hotel, very nice rooms, excellent service, very good food and accommodations, a beautiful swimming pool area and of course also access to beach and sea.
Two small remarks though, it is what they call a "dry" hotel, meaning no alcohol available in the hotel and restaurant and the internet connection from the room did not work very well, but they have an excellent business area with all facilities available.
Absolutely to recommend for a short saty in Abu Dhabi.

Room Tip: One should ask for a room with view on the sea
See more room tips
  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dtan359 about Khalidiya Palace Rayhaan by Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review
21 February 2012
Dear Trip Advisor Member,

Thank you for sharing your wonderful comments on this website and posting your recommendations for the hotel.

Your comment about the internet connection was noted and we would like to apologize for the inconvenience. This has been addressed to our Director of IT who is closely looking into this matter. Moreover, we are pleased to inform you that we will soon undergo a major Wi-Fi project in the hotel which is hoped to improve our guests’ access to the internet service.

Once again, we appreciate your valuable comments and look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


ALAIN KROPF
General Manager
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Copenhagen
Senior Contributor
38 reviews 38 reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“An average hotel but good value for money”
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Khalidiya Palace is a fair, nice 5 star hotel, but I would consider it a 4 star hotel. We came from Fairmont that was hundred times better, but also much more expensive.

Rooms are fairly nice and we got a great room with view over the sea. To Fairmont: Our room, 517 was not able to lock the terrass door.

Staff was not a 5 star hotel worthy. Whenever we called to ask something, they were not able to give us an answer or did not understand regular english.

When we checked out early in the morning we asked the receptionist if he could check if our flight was on time, but he could not help with that - he said he did not have internet access, and obviously he did not want to pick up the phone and call the airport, even though we were the only guests in the lobby - not good service.

Restaurants are nothing special, you will need to go elsewhere to get good food. We went to Hilton nearby that was ok and also went to eat at Shangri La that has a good Vietnamese restaurant.

We paid less than 200 dollars per night, and at that price, value was good.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review
21 February 2012
Dear Trip Advisor Member,

Thank you for sharing your thoughts about your stay with us last month. I regret to hear that some of our services did not meet your expectations, particularly about our staff’s ‘can-do ‘attitude. Rest assured that this has been taken up with the concerned department heads who will see to it that improvements will be done on this aspect.

On the other hand, we are glad to note that you liked our rooms and we look forward to welcoming you back to the hotel on your next visit to Abu Dhabi, hoping that we could deliver the expected service next time.

Yours sincerely,

ALAIN KROPF
General Manager
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Dubai, United Arab Emirates
Top Contributor
80 reviews 80 reviews
Reviews in 56 cities Reviews in 56 cities
69 helpful votes 69 helpful votes
“Mixed stay”
3 of 5 stars Reviewed 3 January 2012

The hotel overall is quite nice - attractive, if rather generic, lobby areas and rooms. But the service is rather inconsistent and often quite muddled. Check in took quite a long time and room service was quite poor (service very muddled and food was just ok). The rooms have small kitchenettes (and my friends were staying in a 2 bdrm suite with a bigger kitchen) however, these were not stocked adequately - only had 1 glass, no cutlery / plates etc. It was NYE so perhaps the usual craziness of that night affected things. If service was improved, the food revamped and rooms stocked better it would go a long way in improving the hotel greatly.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask dsbali about Khalidiya Palace Rayhaan by Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review
21 February 2012
Dear Trip Advisor Member,

Thank you for your feedback. All you comments were noted and addressed to the concerned departments and rest assured that improvements will be done where needed.

We do appreciate your valuable input and look forward to welcoming you back to Khalidiya Palace Rayhaan, trusting that we could serve you better on your next visit.

Yours sincerely,


ALAIN KROPF
General Manager
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice new beachside hotel”
4 of 5 stars Reviewed 22 November 2011 via mobile
2
people found this review helpful

We stayed at the hotel for 5 days nov 2011, we had a good break relaxing at the beach till midday before heading out to see family who live in abudhabi. It would have been cheaper to stay in a Hilton or Sheraton downtown but we wanted a hotel with a beach so we decided on khaldiya. When we first arrived, we tried to get a higher room with a view but were told that the hotel was fully booked. To be honest I do not believe the receptionist was saying the truth as this was a Tuesday and the hotel seemed very quiet. Anyways the room was fine despite not having any view at all and that the windows were very dirty hence. Good kingsize bed, good friendly housekeeping and clean bathroom and bedroom which you'd expect from a 5 star hotel. water takes time to heat up in the shower but nothing unbearable. breakfast was nice, a good spread of Arabic , indian and western choices. Internet was not free which I'm very surprised seems to be the case in most of the hotels in abudhabi. It is free at the emirates palace across the street and the malls. Any european or American hotel would have free wifi starting from 3stars onwards so it's shocking that you can't get that in a 5 star hotel in the UAE. The hair salon was of very good standard, not cheap though. On the beach 50% of the guests were Russians which was a bit unexpected but no problem there! All in all thanks to the beach/pools and the cosy room and good breakfast we had a nice stay

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Price range (per night):* INR5,713 - 14,171

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