High standard with a perfect hospitality, Well trained staff.

Stayed here for 17 nights on business and was really taken with the standards of service. Syrians are very friendly, polite and kindly people, which is a good start; and the Four Seasons has in addition trained them to be exceptionally coureous and helpful to guests (all housekeeping staff visiting your room call you by name; concierge even remembers it). On my birthday (which seemed to have been captured on the hotel's computer system, a cake and flower arrangement were put in my room.

Other good features: good sized rooms with desk and armchair and well equipped bathrooms; alarm clock with i-Pod docking; fruit in room 'refreshed' every day; kettle provided on request to make tea; luxurious (though small) spa centre with steam room; huge variety of breakfast buffet.

Some downsides: very pricy, and 23% tax additions bump it up further; restaurants in hotel ridiculously expensive compared with ecellent value in town (breakfast buffet costs over 34 US$ unless included in room rate by negotiation); not enough chairs/meeting areas in spacious lobby; swimming pool is outside and not usable in winter, as Damasus is pretty cold in January; extortionate internet costs (wireless or by cable around 30 $ a day - we were staying so long we persuaded the hotel to give it free).
All in all, a very good place to stay on businesss, but if you're paying your own bill be prepared to bargain to get prices down

This was my 18th stay in this most agreeable of great hotels. The hotel and its rooms are very well laid out, staff are very nice indeed, and being in Syria is a joy. Syria is truly the most misunderstood country; it seems to have a sinister reputation among people who have never been there, but among people who know, it is one of the friendliest, most inviting and engaging of all countries. Everywhere should be as nice as Syria !
The price at this hotel has risen a lot over time, and the Internet while excellent, is very expensive. But, "if you have to ask the price, you can't afford it"

Four Seasons Hotel Damascus keeps on amazing me.
There is a French sentence that I don’t know how to translate it :”Enchanter un monde desanchanté.” This is what Four Seasons Hotel ,Damascus is doing all the time.”
My daughter and I spent 3 days during Christmas vacation. At our arrival ,we were greeted by name before reaching the front desk, by Mr. Ali Mohammad who welcomed us with his lovely Egyptian accent
A kids club was newly opened , Marie Rose a lovely friendly woman is in charge ,and knowing that she’s from Aleppo ,a city much known as the kitchen of Syria, I asked her to teach me how to prepare Makdous ,an aubergine pickles with hot pepper ,nuts and olive oil . And whenever my daughter went down to play in the kids club, Marie Rose was always keeping me for a cup of tea.
Each day I had my breakfast at Safran restaurant, and they kept on playing an international music .but for me as Lebanese and Arab , it was inconceivable not to listen to Fayrouz (a famous Lebanese Diva )in the morning. So I asked the staff to change the music ,they told me that they only play international music here .
One of the hotel’s managers noticed me arguing with the staff, and asked if I needed any assistance .He was Mr Anwar ,the Halabi Restaurant Manager.
And to my great pleasure Mr Anwar was also a big fan of Fayrouz and Ziad Al Rahbani (Fayrouz son , an artist as well) and finally I end up listening to the latest album of Fayrouz (Eh Fi Amal) while enjoying my breakfast. Thanks Mr Anwar.
One recommendation for gourmet: Oum Ali is an Arabic dessert that I adore .The best Oum Ali you could possibly eat is at Safran restaurant. It’s made of milk , cream and honey with puff bread inside and pistachios ,a mouthwatering dessert .Highly recommended…
My room was cleaned twice/day,and my car cleaned every day, WOW, I love that………….
But The highlight of my trip was: the bed, an extremely comfortable bed.The Four Seasons Hotels are rightly famed for their Legendary Bed . Their mattress is an absolute dream. , I found it to be cozier than that of my home.
Unable to pop the bed into my suitcase and take it home though, I just wish I could afford to buy one...
Once thing that I didn’t like ,is the internet , 15 dollars per hour is expensive especially for people like me who use the net extensively.
Finally, all I can say is: “When I stay at the Four Seasons Hotel, Damascus, I am among friends.”
RANA TANISSA.