Would recommend this hotel for conferences and meetings. Staff is extremely helpful and kind. Cham is well located not very far from old Damascus.

Well, you have to consider that you are in Syria and Syria is a poor country. So, this is a 5 star hotel in Syria but not in Europe, for example. I enjoyed my stay (2 nights) and I don't payed for them so I can't complain. That apart, the hotel interior is beautiful, it has 6 restaurants where I can tell you the food was very good. The problem is that the restaurants are expensive (27 Euro for a dinner, with no wine). The (payed) internet is very slow (rather strange for a "5 star" hotel). The location is good: 10 minutes walking and I was in Old Damascus. Clean, sober, "vintage" look and feel. I agree with one recent reviewer that the staff is rather un-attentious (exception in the restaurant). The bed was confortable but the pillows were rather hard. Cannot comment on the price for value (didn´t pay for it and strangely enough this hotel does not show on booking.com...).

One of the best things is the location which means you can go walking to most areas of Damascus. There's lots of small details which could add up to be annoying - there's a certain indifference among the staff, for example, when checking in, or complaining that something doesn't work. Things have changed in the past year or two and now the internet is no longer free, and mini bar items are expensive. However, the free tea and coffee making facilities in rooms are a good thing. The buffet breakfast is fairly decent compared to many others. Mainly though it's the location that sells it plus the kitsch charm of faded days. Since the no smoking law came in there is now nowhere to relax in the hotel with a cigarette which means having a beer in the lobby is no longer the pleasure it once was. This is the kind of hotel where you still see famous Arab film or TV personalities breezing through - it has a certain place in the hearts of many still.

Very elegant Hotel with obvious long tradition in the heart of Damascus. The old town in the vicinity is quick reachable.

The room I had was rather small, furniture a bit old. Sleeping was ok.
The atmospere in the hotel is rather elegant, it smells a bit about the old days.

The breakfast buffet is well equipped with nearly everything. Enough for the day. Unfortunately during my morning in the restaurant the service was too quick and cleaned the table completely during my second visit of the buffet.