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Moevenpick Hotel Doha – reviews, photos

4.0 of 5
Corniche Road | P.O. Box 24220, Doha, Qatar
Hotel amenities
Moevenpick Hotel Doha
Ranked #14 of 98 hotels in Doha
4.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    27
    43
    14
    1
    1
Date Rating
London
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Great Service”
4 of 5 stars Reviewed 5 February 2012

The Moevenpick Hotel was great for one night in Doha. It is conveniently located for a visit to the Islamic Museum of Art and also close to the airport. The room was spacious and the service was terrific. They provide an airport transfer for 45 QR. It was a shame the internet was not included, but hopefully they will change this eventually. The neighborhood was not wonderful, however Doha is easy to get around by taxi and for a short business stay it was fine.

Room Tip: Try for a sea view, it makes a big difference.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Coco58London about Moevenpick Hotel Doha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mövenpick Doha, General Manager at Moevenpick Hotel Doha, responded to this review
7 February 2012
Dear Guest,

I wish to thank you for your kind feedback. I am glad to hear that you found our newly renovated rooms to your liking and that you have enjoyed the over all service and facilities.

We look forward to see you again soon.

Best regards,
Fabien Chesnais
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Big rooms and lovely breakfast and lunch buffet”
4 of 5 stars Reviewed 4 February 2012

lovely spacious rooms (I had 218) and a very well prepared breakfast buffet. Also you can indulge yourself at lunch at their buffet. The swimming pool is smal and wireless not that fast but overall a very good hotel to stay.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by DasHans for Doha
Ask DasHans about Moevenpick Hotel Doha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mövenpick Doha, General Manager at Moevenpick Hotel Doha, responded to this review
5 February 2012
Dear Guest,

I thank you very much for your valuable input and for taking the time to share with us your feedback. I am happy to hear you have enjoyed our newly renovated rooms and our food.

We look forward to welcoming you back again soon.

Best regards,
Fabien Chesnais
General Manager
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Perth, Australia
Reviewer
3 reviews 3 reviews
“Movenpick Hotel, Doha”
5 of 5 stars Reviewed 18 January 2012

Very helpful, friendly, professional staff. Good size rooms, cleaned daily. Excellent food available from the restaurant. As to be expected, food and accommodation is not cheap in this part of the world. would definitely stay at this hotel again

Room Tip: Extra charges apply for a room overlooking the Gulf. The view from our room was partially obscured b...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Graeme K for Doha
Ask Graeme K about Moevenpick Hotel Doha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mövenpick Doha, General Manager at Moevenpick Hotel Doha, responded to this review
30 January 2012
Dear Guest,

Thank you very much for the great feedback. We are delighted you have enjoyed your stay with us and we hope to welcome you back soon.

Best regards,
Fabien Chesnais
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Nightmare Hotel - Business Travellers Avoid”
1 of 5 stars Reviewed 11 December 2011
2
people found this review helpful

Firstly I would agree with other reviewers, the hotel rooms are comfortable, the staff in general were friendly and helpful and the bar and restaurant, whilst small were both of a good standard.

My issue is simply with the reservations and booking procedure.

I booked to stay at the start of December with a colleague for 2 nights (total of 4 nights). Due to the numerous events in Doha the room rate was high and a 14 day cancellation policy was in place. I had no intention of cancelling and booked a room rate that did not require advance payment, and used my credit card to hold the room.

However when I have reviewed my credit card bill, I find that exactly 14 days before my stay the full amount - of 4 nights accomodation has been charged to my credit card, without permission or any authority.

When I check out of the hotel, I am charged the full amount again. So at this stage I have now paid twice for my accomodation. My colleague had to spend 20 minutes at the front desk trying to check out as the hotel could not manange to understand that someone else had paid for the room, and nearly missed her flight.

I have spent the last 3 days trying to resolve this with the hotel, but with no apology or explanation and only after several emails have they now explained that it will take a further 2 weeks to refund the initial " deposit" back onto my credit card.

So in summary - they have charged my credit card for 4 nights accomodation - before I even arrive in the hotel, again at the point of check out and I will only receive a refund after 2-3 weeks - so in total they have had my money for up to 5 weeks!

I have never heard of anything like this in any hotel anywhere in the world! If you make a reservation using a credit card to hold the room, surely it should only be charged if you cancel the room inside the cancellation policy?

I am now in the situaiton where I am $1500 USD out of pocket and no idea when I will get a refund.

I will certainly never stay in this hotel again as a result of this nightmare.

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Herts2 about Moevenpick Hotel Doha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabien Chesnais, General Manager at Moevenpick Hotel Doha, responded to this review
14 December 2011
Dear Customer,

We thank you for taking the time to share your comments with us.

Kindly rest assured that your comments were taken very seriously and we have taken the necessary steps to ensure this unfortunate miscommunication does not reoccur in the future

Please allow me to explain the situation, during the month of December and due to a number of events taking place in the country, the hotels in Qatar were in high demand, therefore as any business entity, we need to secure and reduce the chance of lost business; this explains the enhanced cancellation policies and the different rate structures you have faced during the booking process.

We have nevertheless taken your suggestion to clearly inform customers about the “pre-arrival advance charge” on our cancellation clauses.

As already communicated by our team, we have proceeded with the reimbursement of the amount in question, with regards to the length of reimbursement, kindly note that this is set by the bank not the hotel.

I regret to read that despite your positive comments on the quality of service and friendliness of staff, your overall experience has been negatively affected by this deposit situation, and we do sincerely apologize for the inconvenience that has caused you.

We remain hopeful that you would reconsider your decision and that we would have the pleasure to welcome you back in our hotel.

Thank you & best regards,
Fabien Chesnais
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Edinburgh, UK
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Still the best business hotel in Doha”
5 of 5 stars Reviewed 4 December 2011
1
person found this review helpful

I stayed Moevenpick Doha for some 10 days last month, confirming that the hotel remains the best business hotel in Doha. We can drink here. Because the hotel is small, the staff is always available for offering any help. The restaurant is small, but the food is very good. The pool/gym is also small, but it is functional. The room is, howeve, big and very clearn. The staff is very friendly. Close to major sites in Doha. So how can I complain?

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask anonymous-visitor about Moevenpick Hotel Doha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabien Chesnais, General Manager at Moevenpick Hotel Doha, responded to this review
14 December 2011
Dear Guest,

I wish to thank you for your positive feedback. I am happy to hear that you found our newly renovated rooms to your liking and that you have enjoyed the over all service and facilities.

We hope to welcome you back to your second home very soon.

Best regards,
Fabien Chesnais
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Moevenpick Hotel Doha

  • Doha Moevenpick Hotel
Address: Corniche Road | P.O. Box 24220, Doha, Qatar
Price range (per night):* INR8,289 - 13,218

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