I moved into the Somerset as a monthly resident and to be very honest, it is far below average.
In summary
What is good about it:
1) The staff at the front desk are polite and helpful
2) There is an onsite maintenance and engineering team to fix all the problems
3) On site gym is functional
4) Pool is functional but literally a hole in the ground in an oddly shaped building attached to the main building; almost an afterthought.
5) Kids nursery/play area
6) Reasonable laundry service
7) Room service available from the restaurant
What is bad about it;
1) Threadbare towels of a poor quality
2) Worn bed linen
3) The stench coming from the kitchen/laundry room is intolerable/nauseating
4) My first allocated apartment was in shocking condition (filthy doors, cracked tiles, peeling wall paper, dry rot in the door frames). When I complained loudly enough on my first day for them to fix the problems, they moved me to a new apartment
5) General state of repair is poor (I cannot recall a day in the first 2 weeks when something did not fall off the wall or break when used e.g. the oven racks. toilet seat, no hot water etc.)
6) TV Channels are average and reception is poor
7) No wireless and cable internet connectivity is EXTREMELY slow.
To their credit, they have attended to all the problems identified very swiftly, however the nauseating smell in the kitchen/laudry area remains and it would be enough for anyone to seek a new residence.
I entered with high expectations, given the money that I am paying every month, and now I find myself looking for a new place to stay.
A definite miss on the residential apartments.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC