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Al Bustan Hotel – reviews, photos

5.0 of 5
Beyt Meri, Beirut 1107 2150, Lebanon
Hotel amenities
Al Bustan Hotel
Al Bustan Hotel
Al Bustan Hotel
Al Bustan Hotel
Al Bustan Hotel
Ranked #37 of 104 hotels in Beirut
3.5 of 5 stars 9 Reviews
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9 reviews from our community

    Trip type
Traveller rating
    2
    5
    1
    0
    1
Date Rating
London
2 reviews
“Not 5*”
1 of 5 stars Reviewed 24 September 2010

Be aware, this is not a 5* hotel. It was built in 1960 and appears to have the same decor and staff as day it opened. The restaurant is Italian, we were told we couldn't have Leabense food unless we gave 24 hours notice. No beds around the pool and no staff to assist.

The two best things about this hotel, the view and leaving it. Avoid.

  • Stayed September 2010, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask bentaylorlondon about Al Bustan Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Very nice View!”
4 of 5 stars Reviewed 20 September 2010

Located on the hill above Beirut, this is a very nice quiet place to stay. Away from all the traffic and busy city center. Air and temperatur is better than down the hill.
Staff is friendly and hotel is quiete, don't aspect to much from the kitchen... there are better place to eat.
Internet is free of charge and works well.
A good place to stay after a busy day

  • Stayed July 2010, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask UrsvanOranje about Al Bustan Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi
Senior Contributor
30 reviews 30 reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
“Friendly staff and great views”
4 of 5 stars Reviewed 29 August 2010

I stayed at the Al Bustan for a couple of nights - friends were having their wedding party there. 25 minutes drive from Downtown Beirut, the Al Bustan is well positioned in the mountains to give fabulous views.

My room was comfortable and larger than average. The hotel in parts is dated but has character which I prefer to the homogeneity of Holiday Inn, Ibis, Intercon etc. The pool is a decent size, breakfast was good and all of the staff I met were friendly and helpful.

  • Stayed August 2010, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Philip_Ward about Al Bustan Hotel
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Dubai, U.A.E.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“5* location, 2* everything else”
3 of 5 stars Reviewed 24 September 2009
2
people found this review helpful

Just concluded my 5 day stay in Lebanon (first time for me) and here are my words on the Bustan hotel. Firstly, I was told this was a 5-star hotel and to be honest was disappointed from the get-go. It cost about $270 US/ night for a standard room with an ocean view - pics included - and for that money I expected more than just a 3 star hotel.
The thing is everything seems stuck in the 80's. From the service to the amenities, it just seems past it's prime. It knows it needs a makeover, it just has a problem replacing those old jeans for a newer model. Not to be romanticized, the service was a bit of a let-down as well.

Breakfast
Simple, not too complicated and had all the essentials. Keep in mind the orange juice is not fresh, but from concentrate. The omelets were always oily. But the croissants were delicious. And try the zaatar/ cheese manaeesh. It's kind of like a cheese pizza without the tomato sauce.

Room
Firstly, the complimentary water and fruit basket was not replaced after day 1. Furniture was dirty, they replaced old sheets with ones not clean. Room-telephone was not working. Tv did not have one clear channel and internet was desperately slow. Finally, I asked them to shift the two singles into one queen on first day of arrival but this was only done on day 3. There are some pictures I've not included to show the state of the room. Get in touch with me if you wanna see them and I'll send them to you.

Location
The view and the location was outstanding, mountain air really does wonders. But as I mentioned before, even our hotel pick-up was full of drama. It was raining and while going up the mountain at night it stalled about 5 times. No hard shoulder, just tight mountain roads and their 91 cadillac was fighting to cope.

Overall
I wouldn't stay here again. It was a nice experience but too overpriced for what you receive in return. I would much rather pay the $700 and enjoy the Hotel Grand Royal 10 minutes away. Now that's a 5* hotel at standards I'm used to.

All-in-all, a zebra with spots ain't no zebra; and the bustan is no 5* hotel. Thanks for reading :)

  • Stayed September 2009, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask boss33 about Al Bustan Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, VA
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
75 helpful votes 75 helpful votes
“A great hotel...”
5 of 5 stars Reviewed 1 June 2004
14
people found this review helpful

The al-Bustan is one of the best hotels I've ever stayed in. Situated in Beit Mary, on the mountain above Beirut, it's a deluxe hotel with a spectacular view across the city to the sea. The rooms are fine, the restaurant is excellent, the staff helpful and competent. For some, staying outside of town (it's a 10 or 15 minute ride into the city) will be a negative, but for others that will be a feature. (Especially if there's a war on.) The al-Bustan is an elegant refuge, and a treasure.

  • Stayed January 1999, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AlexCallaghan about Al Bustan Hotel
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Additional Information about Al Bustan Hotel

  • Al Bustan
Address: Beyt Meri, Beirut 1107 2150, Lebanon
Price range (per night):* INR12,378 - 18,483

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