I was amazed by how the hotel looked like from outside. Even the lobby looked nice. But once I entered the room, I was shocked.

The tiles in bathroom broken (and one was loose). The bathroom floor had cement stains. the carpet in the room was not fitted at one edge. The telephone is a regular $10 dial phone.

I could not sleep because the sound of the traffic was so loud.

But the worse thing was the bed is small. My feet were hanging at the edge and I am 160 cm (5' 9").

The only good thing there was the restaurant was a nice experience.

So, just eat never sleep.

Hi,
My drama started once we checked in.
When my wife did the reservation, she affirmed to the reservation agent that we are coming for relaxation. We asked for a big spacious room with a big pool in the bathroom and we requested it to be on a garden view.

We didnt feel welcomed when we arrived. once we entered our room, we found a small room with a horrible bed, blanket and pillows and a view of the construction work in the street!!!
The same kind of stuff you see when you go to low-level furnished apartments out there
.. yes they changed our room but the new room was the same level except that you have a fake garden view!!

And more than that, the service was slow and things were not clear to whom to address your request. You call the room service and they refer you to the reception!!
the dinner at the restaurant was average and over-priced 140 per person. the only nice thing I witnessed is the good service from one Sudanese waiter.

We had a lot of noise coming from outside where a wedding was being held.

But let me tell you, The funniest thing you will find out at the end of your stay is the fact that you paid almost 1000+ riyal for NOTHING!!!

If you are really looking for nice hotels and you have the budget of 1000SR per night, then this is NOT the place you go.

I stayed at The Madareem Crown for 3 nights on a business trip to Riyadh and my experience was not a good one:

1. The rooms were poorly furnished: there is no kettle/self service for tea and coffee nor an iron and ironing board. There was a bookcase/shelf in the (please note) first room I stayed in that was absolutely bare.
2. I was awoken on my first morning at 6am by excavators breaking and moving rocks across the road. After calling reception 3 times, nothing was done about it and they simply said there was nothing they could do. Everyone must've complained on that side of the hotel but they insist on putting guests in those rooms in a huge hotel? Very illogical
3. I moved rooms for the last two nights and they upgraded me to a garden suit. It was at least quiet but again no tea/coffee and ironing facilities and a sparsely furnished huge room.
4. There was no hot water, only luke warm at best. I asked that they look at it but on return to my room that evening, it was just the same.
5. Both bedside lamps did not work and weren't even plugged in - the plugs were in a state of disrepair
6. I put laundry out and phoned housekeeping to collect on my way out only to find when I got back to the room later that day that the same dirty laundry was still in exactly the same place
7. The bathroom was not cleaned properly and the bath itself had unsightly scratches in the enamel and broken tiles around the edge
8. The curtain cabling in the lounge was broken so I could not getthe curtains open. The morning I was checking out the card did not work in the slot to switch on the power so I add to pack in the dark
9. Breakfast was dull. Service was terrible but the food, albeit limited in variety, was not too bad
9. The room service was at least prompt and pretty good.
10. The fitness centre, once I found it, was impressive and well equiped

Overall the experience was disappointing. Customer service is non existent. I suggest you stick to the well known chains like Holiday Inn and Mercure, which are in the vicinity.

This is my third trip to Saudi Arabia, and my second to Riyadh. I would give this hotel a solid 3-4 stars. I found the staff to be uniformly helpful. The hotel has 4 restaurants (including the lobby coffee shop, the traditional restaurant, a high-end seafood restaurant, and an Indian restaurant); I especially liked the Indian, which had been recommended by the Indian bellman. The breakfast was the usual assortment of food found in hotels in the middle east, but in addition, there was a chef who would prepare omelets or pancakes to your liking; the omelet possibilities were many. The courtyard was pleasant for strolling; there are two pools which were unoccupied. Our bedroom and bathroom were very generously sized and well-appointed. As a woman, I was very comfortable there; I did not wear an abaya.