I was on a business trip arranged by others. The hotel is older and contains old world charm and needs some updating. The lobby has many places it sit and smoke inside. My room also has ash trays, but I there was no smell of smoke in the room. The hotel was busy when we booked the room, so there were only suites available. The room had a bedroom, living room, and 2 bathrooms. The room was clean and comfortable. The Prayer Call from outside was loud enough to wake me at 5:30AM. There is a marker on the desk to show the direction of Mecca. The hotel restaurant had reasonable food for a late night dinner. The breakfast buffet was large with many good choices. The free wireless internet was good and strong. The hotel staff was very attentive and all spoke good English. If I return to Riyadh, I would probably look first for a hotel that had been updated, but it would be acceptable to stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear Sir,
It was really a pleasure having you with us during your recent visit to Riyadh and would like to thank you for your unscheduled stay at the Hotel Al Khozama.
We are indeed happy to note that you were mostly satisfied with our standards of service during your last stay and thank you once again for your constructive feedback, because it is only due to honest and direct feedback that we find out where we stand and understand the expectations of our valued guests. It is also a pleasure to receive comments praising individuals or the services of the hotel because it gives us pleasure to note that your efforts have been recognized.
Regarding your comment on the room facility we hope for your understanding on the fact that the Al Khozama being a Hotel constructed 33 years ago to meet the needs of that era, the standard rooms are relatively small compared to the spacious hotel rooms in newly built modern properties. However, we have been carrying out periodical refurbishments, whenever the need arose, to maintain the rooms in the best possible standard to surpass the expectations of our valued guests, nevertheless, due to the pre-fabricated structure of the building, we were not able to do any structural changes to expand the size of the rooms, thus the standard rooms remain smaller in size. However, for the Guests who prefer more spacious rooms, we have Suite and Double rooms with King size beds and therefore, we have taken note of your preference of a more comfortable larger bed, to accommodate you accordingly during your future stays with us.
As regards the burn marks on the bed frame in the room you occupied, the Housekeeping staff has certainly failed to spot the burn marks and rectify them and we assure you that it will be immediately attended. The other areas such as Television in the room etc., which you have pointed out as requiring further improvements will be resolved in an up-coming refurbishment program, which is under consideration at present, because guest comfort and satisfaction are our primary concerns.
Whilst we reiterate our appreciation of your constructive comments, we assure you of our best attention at all times and look forward to the pleasure of welcoming you back to the Hotel Al Khozama and remain.
Sincerely,
Erik Huyer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
